Job Summary

Role Summary:

We are seeking a bilingual SAP Security & Authorizations (S&A) Consultant to join the Signify S&A Operations team supporting a global SAP landscape. The consultant will be responsible for SAP security administration, access management, SAP GRC activities, audit support, incident and service request resolution, and operational support across multiple SAP applications. The role requires fluency in both Spanish and English to support business users and IT stakeholders across LATAM and global regions.

The consultant will work closely with the existing Signify S&A Operations team and perform responsibilities aligned with the current Security & Authorizations AMS support model. The S&A team supports SAP user and role administration, GRC activities, audit compliance, access governance, reporting, and operational support across various SAP platforms.

Job Title: SAP Security & Authorizations (S&A) Consultant – AMS Operations (Bilingual Spanish & English)

Location: Panama (Onsite / Hybrid as per customer requirement)

Band: E2.2

Key Responsibilities

Key Responsibilities
SAP Security & Operations Support
Perform SAP user administration activities including user creation, modification, lock/unlock, password resets, and deprovisioning.
Execute role provisioning, role modifications, access reviews, and authorization troubleshooting.
Handle ServiceNow tickets related to access requests, role changes, OSS connectivity, firefighter access, and user administration.
Support SAP GRC processes including EAM, ARM, Firefighter administration, ORU, and compliance activities.
Manage SAP access requests and authorization incidents within SLA commitments.
Perform mass user administration activities during releases and maintenance windows.
Governance, Compliance & Reporting
Support periodic audit and compliance activities.
Perform Firefighter log reviews and access monitoring activities.
Execute user access reporting and security-related controls.
Participate in Segregation of Duties (SoD) reviews and compliance validations.
Support internal and external audit requests.
Incident & Service Management
Analyze and resolve security-related incidents and service requests.
Conduct root cause analysis (RCA) for recurring security issues.
Collaborate with Basis, Functional, Infrastructure, and Compliance teams.
Maintain operational documentation, KT artifacts, and process repositories.
Stakeholder Engagement
Support Spanish-speaking business users across LATAM regions.
Facilitate communication between global teams and regional business stakeholders.
Participate in operational review meetings and customer governance discussions.

Skill Requirements

Mandatory Skills
Functional & Technical
4-7 years of SAP Security & Authorization experience.
Strong expertise in:
SAP User Administration
SAP Role Administration
SAP Authorization Concept
SAP GRC Access Control
Firefighter Management
SoD Analysis
Access Request Management
Security Incident Management
Working knowledge of:
SAP ECC
SAP S/4HANA
SAP BW
SAP HANA
SAP GRC

Other Requirements

Language Skills
Fluent Spanish (Read, Write, Speak) – Mandatory
Fluent English (Read, Write, Speak) – Mandatory
Ability to interact with LATAM business users and global teams independently.

Preferred Skills
Experience supporting SAP landscapes such as:
SAP BW/BI
SAP GRC
SAP SAC
SAP IBP
SAP MDG
SAP EWM
SAP APO/SCM
SAP Solution Manager
Knowledge of SOC1, SOX, and audit compliance processes.
Exposure to SAP Cloud applications and Identity Governance solutions.
Experience in global AMS support engagements.
Behavioral Competencies
Strong customer-facing communication skills.
Ability to work independently in a global support model.
Effective stakeholder management across diverse cultures and geographies.
Analytical problem-solving skills.
Strong documentation and process adherence mindset.
Ability to work in rotational support and critical incident situations when required.
Nice to Have
SAP Security or SAP GRC Certification.
Prior experience supporting multinational manufacturing organizations.
Experience working in Europe-LATAM support model.
Knowledge of ServiceNow ITSM processes.