Senior Technical Lead
India
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Job Description
Senior Technical Lead
Bengaluru, Karnataka

Job Summary

Job Description: WalkMe Developer
Role Type: WalkMe Developer – Digital Adoption & End-User Enablement
Role Overview
We are looking for an experienced WalkMe Developer to design, build, and maintain digital adoption solutions that support enterprise application rollouts and end-user enablement programs. The role will focus on creating in-application guidance—that help users navigate complex workflows within platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, and other enterprise systems. The ideal candidate will have strong hands-on experience with the WalkMe platform, a solid understanding of front-end web technologies, and the ability to collaborate closely with functional, OCM, and training teams to deliver intuitive, context-aware digital guidance.
Key Objectives
●Design and deploy WalkMe-based digital adoption solutions that reduce time-to-competency and support change adoption across enterprise application rollouts.
●Build role-specific, process-aligned in-app guidance that meets users where they are and reduces dependency on formal training for routine tasks.
●Collaborate with training, OCM, and functional teams to ensure WalkMe content complements broader learning and enablement strategies.
●Monitor usage analytics and iterate on content to improve completion rates, reduce errors, and enhance the overall user experience.
●Maintain a scalable, governed library of WalkMe assets that can be reused, updated, and extended across deployment waves and geographies.
Key Responsibilities
●Work with Training Leads, OCM Consultants, Functional Consultants, Business SMEs, and client stakeholders to gather requirements for in-application guidance and digital adoption content.
●Design and develop WalkMe content tailored to specific user roles, business processes, and application workflows.
●Deliver role-appropriate and context-sensitive content to the right user groups.
●Integrate WalkMe with enterprise platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, Microsoft 365, or other web-based applications supported by the program.
●Build and publish self-help menus, resource centers, and in-app knowledge repositories to reduce support ticket volumes and reinforce learning.
●Analyse WalkMe Insights dashboards and usage reports to identify drop-off points, low-completion steps, and opportunities for content improvement.
●Maintain version control, content naming conventions, folder structures, and documentation standards across the WalkMe console.
●Support Train-the-Trainer sessions, SME walkthroughs, and stakeholder demos to validate WalkMe.
●Coordinate with global teams for localization, language configuration, and region-specific customization of WalkMe assets.
●Provide post-go-live support, content updates, and enhancements based on user feedback, process changes, and system updates.
Knowledge and Experience Required
●Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field. WalkMe certification (e.g., WalkMe Builder Certification) is strongly preferred.
●5 to 8 years of hands-on experience developing digital adoption content using various platforms like SAP Enable Now and WalkMe, with a proven track record of enterprise-scale deployments.
●Proficiency with WalkMe Builder, SAP EnableNow, Articulate Storyline
●Experience integrating WalkMe with enterprise applications such as SAP (Fiori/Web GUI), Salesforce, ServiceNow, Workday, or Microsoft Dynamics.
●Familiarity with WalkMe Insights, Analytics, and Data Collection features for measuring adoption, tracking step completion, and generating usage reports.
●Understanding of digital adoption principles, user experience design, and change management concepts as they relate to enterprise software rollouts.
●Experience working on large-scale transformation programs with multiple stakeholder groups, offshore delivery models, and phased deployment timelines.

Key Responsibilities

Job Description: WalkMe Developer
Role Type: WalkMe Developer – Digital Adoption & End-User Enablement
Role Overview
We are looking for an experienced WalkMe Developer to design, build, and maintain digital adoption solutions that support enterprise application rollouts and end-user enablement programs. The role will focus on creating in-application guidance—that help users navigate complex workflows within platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, and other enterprise systems. The ideal candidate will have strong hands-on experience with the WalkMe platform, a solid understanding of front-end web technologies, and the ability to collaborate closely with functional, OCM, and training teams to deliver intuitive, context-aware digital guidance.
Key Objectives
●Design and deploy WalkMe-based digital adoption solutions that reduce time-to-competency and support change adoption across enterprise application rollouts.
●Build role-specific, process-aligned in-app guidance that meets users where they are and reduces dependency on formal training for routine tasks.
●Collaborate with training, OCM, and functional teams to ensure WalkMe content complements broader learning and enablement strategies.
●Monitor usage analytics and iterate on content to improve completion rates, reduce errors, and enhance the overall user experience.
●Maintain a scalable, governed library of WalkMe assets that can be reused, updated, and extended across deployment waves and geographies.
Key Responsibilities
●Work with Training Leads, OCM Consultants, Functional Consultants, Business SMEs, and client stakeholders to gather requirements for in-application guidance and digital adoption content.
●Design and develop WalkMe content tailored to specific user roles, business processes, and application workflows.
●Deliver role-appropriate and context-sensitive content to the right user groups.
●Integrate WalkMe with enterprise platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, Microsoft 365, or other web-based applications supported by the program.
●Build and publish self-help menus, resource centers, and in-app knowledge repositories to reduce support ticket volumes and reinforce learning.
●Analyse WalkMe Insights dashboards and usage reports to identify drop-off points, low-completion steps, and opportunities for content improvement.
●Maintain version control, content naming conventions, folder structures, and documentation standards across the WalkMe console.
●Support Train-the-Trainer sessions, SME walkthroughs, and stakeholder demos to validate WalkMe.
●Coordinate with global teams for localization, language configuration, and region-specific customization of WalkMe assets.
●Provide post-go-live support, content updates, and enhancements based on user feedback, process changes, and system updates.
Knowledge and Experience Required
●Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field. WalkMe certification (e.g., WalkMe Builder Certification) is strongly preferred.
●5 to 8 years of hands-on experience developing digital adoption content using various platforms like SAP Enable Now and WalkMe, with a proven track record of enterprise-scale deployments.
●Proficiency with WalkMe Builder, SAP EnableNow, Articulate Storyline
●Experience integrating WalkMe with enterprise applications such as SAP (Fiori/Web GUI), Salesforce, ServiceNow, Workday, or Microsoft Dynamics.
●Familiarity with WalkMe Insights, Analytics, and Data Collection features for measuring adoption, tracking step completion, and generating usage reports.
●Understanding of digital adoption principles, user experience design, and change management concepts as they relate to enterprise software rollouts.
●Experience working on large-scale transformation programs with multiple stakeholder groups, offshore delivery models, and phased deployment timelines.

Skill Requirements

Job Description: WalkMe Developer
Role Type: WalkMe Developer – Digital Adoption & End-User Enablement
Role Overview
We are looking for an experienced WalkMe Developer to design, build, and maintain digital adoption solutions that support enterprise application rollouts and end-user enablement programs. The role will focus on creating in-application guidance—that help users navigate complex workflows within platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, and other enterprise systems. The ideal candidate will have strong hands-on experience with the WalkMe platform, a solid understanding of front-end web technologies, and the ability to collaborate closely with functional, OCM, and training teams to deliver intuitive, context-aware digital guidance.
Key Objectives
●Design and deploy WalkMe-based digital adoption solutions that reduce time-to-competency and support change adoption across enterprise application rollouts.
●Build role-specific, process-aligned in-app guidance that meets users where they are and reduces dependency on formal training for routine tasks.
●Collaborate with training, OCM, and functional teams to ensure WalkMe content complements broader learning and enablement strategies.
●Monitor usage analytics and iterate on content to improve completion rates, reduce errors, and enhance the overall user experience.
●Maintain a scalable, governed library of WalkMe assets that can be reused, updated, and extended across deployment waves and geographies.
Key Responsibilities
●Work with Training Leads, OCM Consultants, Functional Consultants, Business SMEs, and client stakeholders to gather requirements for in-application guidance and digital adoption content.
●Design and develop WalkMe content tailored to specific user roles, business processes, and application workflows.
●Deliver role-appropriate and context-sensitive content to the right user groups.
●Integrate WalkMe with enterprise platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, Microsoft 365, or other web-based applications supported by the program.
●Build and publish self-help menus, resource centers, and in-app knowledge repositories to reduce support ticket volumes and reinforce learning.
●Analyse WalkMe Insights dashboards and usage reports to identify drop-off points, low-completion steps, and opportunities for content improvement.
●Maintain version control, content naming conventions, folder structures, and documentation standards across the WalkMe console.
●Support Train-the-Trainer sessions, SME walkthroughs, and stakeholder demos to validate WalkMe.
●Coordinate with global teams for localization, language configuration, and region-specific customization of WalkMe assets.
●Provide post-go-live support, content updates, and enhancements based on user feedback, process changes, and system updates.
Knowledge and Experience Required
●Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field. WalkMe certification (e.g., WalkMe Builder Certification) is strongly preferred.
●5 to 8 years of hands-on experience developing digital adoption content using various platforms like SAP Enable Now and WalkMe, with a proven track record of enterprise-scale deployments.
●Proficiency with WalkMe Builder, SAP EnableNow, Articulate Storyline
●Experience integrating WalkMe with enterprise applications such as SAP (Fiori/Web GUI), Salesforce, ServiceNow, Workday, or Microsoft Dynamics.
●Familiarity with WalkMe Insights, Analytics, and Data Collection features for measuring adoption, tracking step completion, and generating usage reports.
●Understanding of digital adoption principles, user experience design, and change management concepts as they relate to enterprise software rollouts.
●Experience working on large-scale transformation programs with multiple stakeholder groups, offshore delivery models, and phased deployment timelines.

Other Requirements

Job Description: WalkMe Developer
Role Type: WalkMe Developer – Digital Adoption & End-User Enablement
Role Overview
We are looking for an experienced WalkMe Developer to design, build, and maintain digital adoption solutions that support enterprise application rollouts and end-user enablement programs. The role will focus on creating in-application guidance—that help users navigate complex workflows within platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, and other enterprise systems. The ideal candidate will have strong hands-on experience with the WalkMe platform, a solid understanding of front-end web technologies, and the ability to collaborate closely with functional, OCM, and training teams to deliver intuitive, context-aware digital guidance.
Key Objectives
●Design and deploy WalkMe-based digital adoption solutions that reduce time-to-competency and support change adoption across enterprise application rollouts.
●Build role-specific, process-aligned in-app guidance that meets users where they are and reduces dependency on formal training for routine tasks.
●Collaborate with training, OCM, and functional teams to ensure WalkMe content complements broader learning and enablement strategies.
●Monitor usage analytics and iterate on content to improve completion rates, reduce errors, and enhance the overall user experience.
●Maintain a scalable, governed library of WalkMe assets that can be reused, updated, and extended across deployment waves and geographies.
Key Responsibilities
●Work with Training Leads, OCM Consultants, Functional Consultants, Business SMEs, and client stakeholders to gather requirements for in-application guidance and digital adoption content.
●Design and develop WalkMe content tailored to specific user roles, business processes, and application workflows.
●Deliver role-appropriate and context-sensitive content to the right user groups.
●Integrate WalkMe with enterprise platforms such as SAP S/4HANA, Salesforce, ServiceNow, Workday, Microsoft 365, or other web-based applications supported by the program.
●Build and publish self-help menus, resource centers, and in-app knowledge repositories to reduce support ticket volumes and reinforce learning.
●Analyse WalkMe Insights dashboards and usage reports to identify drop-off points, low-completion steps, and opportunities for content improvement.
●Maintain version control, content naming conventions, folder structures, and documentation standards across the WalkMe console.
●Support Train-the-Trainer sessions, SME walkthroughs, and stakeholder demos to validate WalkMe.
●Coordinate with global teams for localization, language configuration, and region-specific customization of WalkMe assets.
●Provide post-go-live support, content updates, and enhancements based on user feedback, process changes, and system updates.
Knowledge and Experience Required
●Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field. WalkMe certification (e.g., WalkMe Builder Certification) is strongly preferred.
●5 to 8 years of hands-on experience developing digital adoption content using various platforms like SAP Enable Now and WalkMe, with a proven track record of enterprise-scale deployments.
●Proficiency with WalkMe Builder, SAP EnableNow, Articulate Storyline
●Experience integrating WalkMe with enterprise applications such as SAP (Fiori/Web GUI), Salesforce, ServiceNow, Workday, or Microsoft Dynamics.
●Familiarity with WalkMe Insights, Analytics, and Data Collection features for measuring adoption, tracking step completion, and generating usage reports.
●Understanding of digital adoption principles, user experience design, and change management concepts as they relate to enterprise software rollouts.
●Experience working on large-scale transformation programs with multiple stakeholder groups, offshore delivery models, and phased deployment timelines.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.