Senior Technical Manager
India
Job Description
Senior Technical Manager
Noida, Uttar Pradesh

Job Summary

1.Develop and implement AJO campaigns and customer journeys based on client requirements 2.Configure and test AJO Journeys to ensure accurate targeting, tracking, and messaging 3.Collaborate with cross-functional teams to integrate AJO with other marketing technologies 4.Provide technical support and troubleshooting for AJO campaigns 5.Create documentation for AJO implementations and best practices 6.Build data models, as well as configure data schemas in AEP ensuring the proper mapping of classes, field groups, identities, and attributes. 7.Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages, and offers. 8.Create AJO Events, design email templates in AJO, create and delegate Email Subdomains, set up and define an IP warming strategy, create IP Pools. set up channel surfaces, perform IP warming activities in AJO. 9.Perform proactive problem diagnosis, troubleshooting, and resolution of technical issues related to AEP and AJO. This includes identifying and resolving data integration issues, ensuring proper data synchronization, and resolving system errors. Must Have • Strong understanding of Adobe Campaign Classic or Standard, with at

Key Responsibilities

1. To manage the customer delivery / expectations and the technical team
2. To architect| design and develop solution for product / project and sustenance delivery
3. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
4. To train and develop team so as to ensure that there is adequate supply of trained manpower in the said technology and delivery risks are mitigated.
5. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.