Job Summary
Customer Journey Manager (Band E) A customer-focused role responsible for leading discovery and requirements definition for the replacement of legacy applications with modern technology solutions, undertaking customer journey analysis, service design, stakeholder engagement and translating business needs into deliverable requirements that support successful implementation and adoption
and colleague outcomes.
Candidate Profile
We are open to considering offshore candidates where the skills and experience are a strong fit.
We are particularly interested in candidates who can demonstrate:
- Strong stakeholder management and influencing skills
- Experience working within agile delivery environments
- Financial services experience (desirable)
- Product, customer journey, service design or business transformation experience, is a must.
- Ability to operate in complex, cross-functional environments
- Experience working across business and technology teams
Key Responsibilities
Customer Journey Manager (Band E) A customer-focused role responsible for leading discovery and requirements definition for the replacement of legacy applications with modern technology solutions, undertaking customer journey analysis, service design, stakeholder engagement and translating business needs into deliverable requirements that support successful implementation and adoption
and colleague outcomes.
Candidate Profile
We are open to considering offshore candidates where the skills and experience are a strong fit.
We are particularly interested in candidates who can demonstrate:
- Strong stakeholder management and influencing skills
- Experience working within agile delivery environments
- Financial services experience (desirable)
- Product, customer journey, service design or business transformation experience, is a must.
- Ability to operate in complex, cross-functional environments
- Experience working across business and technology teams