Job Summary

Role summary

Title: SAP Functional Consultant — Application Support Lead (MAKE / Manufacturing)

Objective: Lead the IT Application team that provides Tier‑2/3 SAP functional support for MAKE business processes (PP/QM/Sub-contracting/PM), own production incident and change resolution, ensure knowledge transfer, and drive continuous improvement. The role requires strong functional configuration skills, hands‑on process knowledge, and cross‑module integration experience in ECC and/or S/4HANA.

Key Responsibilities

Responsibilities

• Lead the IT Application team providing S/4 HANA functional support for Business teams on production issues within the MAKE business function (Plant Maintenance, Quality Management, and Production Planning and Execution). Work closely with business stakeholders and operations.
• Provide functional expertise in troubleshooting Support Incidents and Service Requests; ensure resolutions meet defined SLAs. Coordinate and collaborate with business, product, development, integration, and Basis teams to resolve issues.
• Monitor application and integration errors; maintain strong understanding of SAP S/4HANA messaging and AIF monitoring frameworks to proactively detect, triage, and route issues.
• Review built solutions and incoming enhancements before production deployment; ensure support teams receive continuous knowledge transfer and up-to-date runbooks.
• Mentor and coach junior consultants; organize formal knowledge-transfer sessions and maintain the knowledge base / runbooks.
• Drive root-cause analysis (RCA) and permanent fixes for recurring issues; track and report on problem-management actions and improvements.
• Maintain close oversight of change/transport processes and ensure appropriate rollback/mitigation plans for production risks.
• Participate in workshops, prepare and review functional specifications, and guide technical teams on functional design and conversion of requirements into solutions.
• Lead or support system testing, user acceptance testing (UAT), cutover, go‑live and hypercare activities.

Skill Requirements

Requirements - Must-have

• 8-12 years of SAP experience with 3+ full‑cycle implementations in PP, QM and PM and proven hands‑on support experience. Strong experience in any two of the above three functional areas is required.
• Deep understanding of production order lifecycle: order types, number ranges, release/confirmation profiles, settlement rules, master data (material master (MRP/Work Scheduling), BOMs, routings, production versions), MRP types, lot sizing, planning strategies, MRP Live.
• Experience of Integration with MM/QM/FI‑CO/EWM/MES: procurement, inspection lots/usage decisions, settlement postings and common interfaces.
• Troubleshoot production issues, analyze MD04/MRP logs, and drive corrective actions.
• Experience with application support activities: incident triage, root-cause analysis, problem management, and SLA-driven delivery.
• Practical understanding of integration points with MM, SD and FICO and experience working with API Interfaces with other eco systems (internal and external applications).
• Client-facing experience with strong communication and leadership skills; ability to coordinate across business and technical stakeholders.

Other Requirements

Nice-to-have

• Exposure/Experience with Fiori Applications, Clean Core Implementation approach
• Exposure to SAP Solution Manager / ChaRM or other ALM tools and ITIL practices.
• Familiarity with other cross-functional areas within SAP and ability to work with development teams.
• Experience with S/4HANA conversions/migrations and embedded analytics (CDS views, S/4 reporting).
• Understanding of ABAP debugging and ability to read logs/traces.
• Understanding of automated testing of any Jira X-Ray, Work soft, HP ALM tools and test-case management.