Job Summary
Task Description: Responsible for addressing tickets across both Level 1 and Level 2 support, which includes initial triage, basic technical troubleshooting, and limited development activities where required. Hands-on experience with production support and incident management Ability to analyze, troubleshoot, debug complex issues using debug logs and system logs Work closely with business users to understand issues and provide timely resolutions in business language Create and maintain support documentation for support & admin specific topics Salesforce development Knowledge across Apex, LWC, and SOQL/SOSL with strong Service Cloud focus. Experience with Flow Builder and asynchronous Apex (Queueable, Batch, Future); Platform Events preferred. Familiarity with Git and GitHub workflows (branches, pull requests, reviews) and Salesforce CLI (sfdx); Knowledge-on GitHub Actions for CI/CD. Excellent collaboration and communication. Follow US holiday calender Planned leaves to be co-ordinated and aligned with Soujanya Daily task handover to be managed and agreed daily with Support Peers and BUIT. Working hours : 11:00 PM IST to 9:00 PM IST Work Result: Salesforce Developer Skill Area: COTS Technology: Salesforce Proficiency - Technology: Advanced Task Description: Responsible for addressing tickets across both Level 1 and Level 2 support, which includes initial triage, basic technical troubleshooting, and limited development activities where required. Hands-on experience with production support and incident management Ability to analyze, troubleshoot, debug complex issues using debug logs and system logs Work closely with business users to understand issues and provide timely resolutions in business language Create and maintain support documentation for support & admin specific topics Salesforce development Knowledge across Apex, LWC, and SOQL/SOSL with strong Service Cloud focus. Experience with Flow Builder and asynchronous Apex (Queueable, Batch, Future); Platform Events preferred. Familiarity with Git and GitHub workflows (branches, pull requests, reviews) and Salesforce CLI (sfdx); Knowledge-on GitHub Actions for CI/CD. Excellent collaboration and communication. Follow US holiday calender Planned leaves to be co-ordinated and aligned with Soujanya Daily task handover to be managed and agreed daily with Support Peers and BUIT. Working hours : 11:00 PM IST to 9:00 PM IST Work Result: Salesforce Developer Skill Area: COTS Technology: Salesforce Proficiency - Technology: Advanced Task Description: Responsible for addressing tickets across both Level 1 and Level 2 support, which includes initial triage, basic technical troubleshooting, and limited development activities where required. Hands-on experience with production support and incident management Ability to analyze, troubleshoot, debug complex issues using debug logs and system logs Work closely with business users to understand issues and provide timely resolutions in business language Create and maintain support documentation for support & admin specific topics Salesforce development Knowledge across Apex, LWC, and SOQL/SOSL with strong Service Cloud focus. Experien
Key Responsibilities
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions â building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)