Job Summary

CHANGE LEAD Job Title: OCM/ lead Location: US- Open Key Function: To design and manage execution of transformation strategies that minimize impacts to business performance and accelerate benefits realization during and after SAP implementations. Key Objectives: §  To drive and manage benefits-driven transformation for clients through Change Management, Benefits, and Training activities focused on minimizing impact to business performance and accelerating ROI delivery §  To engage with business resources across all levels of client organizations to ensure that technical solutions address business needs and identified benefits can be realized §  To develop comprehensive business change, training, transition, and post-implementation support strategies that inform, educate, and prepare impacted stakeholder groups to achieve transformation outcomes Knowledge/Experience Required (Essential/Desirable): §  Experience leading change management efforts for ERP or SAP from design through to implementation and review §  Prior leadership and/or delivery roles in all or many of the following areas: executive visioning, leadership alignment, business case design/validation, stakeholder engagement, process design/re-engineering, organization design, business role definition/rationalization, transition management, communications, end user education, and knowledge transfer §  Ability to operate as a member of (or interact with) the extended Program Management Office leadership team, Steering Committee, and C-level executives §  A strong desire to understand the business solution and inherent benefits to be delivered to the client §  Proven experience delivering significant business benefits during successful SAP implementations  §  Interest in practice development, methodology, and growing/mentoring others §  Ability to add value to business development activities and sales pursuits §  Outstanding consulting and analytical skills, with a minimum of 5 years internal or external business consulting experience §  The ability to work at all levels within organizations §  Bachelors degree  §  SAP experience strongly desired Competencies (Entry Level): HCL Core Skills: §  Can pro-actively create internal & external networks §  Can lead, integrate, and motivate mid-size groups, including consultants from 2 - 3 Lines of Business §  Can elicit issues and tap into peoples’ true views and perspectives §  Able to facilitate diverse middle-manager groups through structured workshops to achieve consensus outcomes §  Can deliver presentations in a competent and convincing manner §  Uses a broad range of tools when delivering work and teaches others about their application Content Excellence: §  Always challenges solution design against business objectives §  Has a network of contacts both within and outside the engagement that provides access to content knowledge §  Can apply knowledge and experience outside of their immediate area of responsibility §  Able to adapt and implement HCL’s methodologies for client-specific situations where appropriate §  Able to translate business goals into a set of requirements that can be supported by an appropriate standard or bespoke solution §  Able to complete complex implementations when requirements are potentially unclear and inconsistent §  Can tailor and apply previous experience to client need and recognize and address recurring issues Delivery Excellence: §  Able to manage, drive, and lead a team of 2-5 consultants to complete deliverables within a program of work §  Can manage the expectations of client team members and their managers within the business, to ensure acceptance of solutions delivered §  Can develop and deliver plans for a sub-phase within a delivery program. §  Identifies and escalates issues and risks within area of responsibility directly to the engagement management team and takes responsibility for resolution §  Builds relationships with client leads based

Key Responsibilities

CHANGE LEAD Job Title: OCM/ lead Location: US- Open Key Function: To design and manage execution of transformation strategies that minimize impacts to business performance and accelerate benefits realization during and after SAP implementations. Key Objectives: §  To drive and manage benefits-driven transformation for clients through Change Management, Benefits, and Training activities focused on minimizing impact to business performance and accelerating ROI delivery §  To engage with business resources across all levels of client organizations to ensure that technical solutions address business needs and identified benefits can be realized §  To develop comprehensive business change, training, transition, and post-implementation support strategies that inform, educate, and prepare impacted stakeholder groups to achieve transformation outcomes Knowledge/Experience Required (Essential/Desirable): §  Experience leading change management efforts for ERP or SAP from design through to implementation and review §  Prior leadership and/or delivery roles in all or many of the following areas: executive visioning, leadership alignment, business case design/validation, stakeholder engagement, process design/re-engineering, organization design, business role definition/rationalization, transition management, communications, end user education, and knowledge transfer §  Ability to operate as a member of (or interact with) the extended Program Management Office leadership team, Steering Committee, and C-level executives §  A strong desire to understand the business solution and inherent benefits to be delivered to the client §  Proven experience delivering significant business benefits during successful SAP implementations  §  Interest in practice development, methodology, and growing/mentoring others §  Ability to add value to business development activities and sales pursuits §  Outstanding consulting and analytical skills, with a minimum of 5 years internal or external business consulting experience §  The ability to work at all levels within organizations §  Bachelors degree  §  SAP experience strongly desired Competencies (Entry Level): HCL Core Skills: §  Can pro-actively create internal & external networks §  Can lead, integrate, and motivate mid-size groups, including consultants from 2 - 3 Lines of Business §  Can elicit issues and tap into peoples’ true views and perspectives §  Able to facilitate diverse middle-manager groups through structured workshops to achieve consensus outcomes §  Can deliver presentations in a competent and convincing manner §  Uses a broad range of tools when delivering work and teaches others about their application Content Excellence: §  Always challenges solution design against business objectives §  Has a network of contacts both within and outside the engagement that provides access to content knowledge §  Can apply knowledge and experience outside of their immediate area of responsibility §  Able to adapt and implement HCL’s methodologies for client-specific situations where appropriate §  Able to translate business goals into a set of requirements that can be supported by an appropriate standard or bespoke solution §  Able to complete complex implementations when requirements are potentially unclear and inconsistent §  Can tailor and apply previous experience to client need and recognize and address recurring issues Delivery Excellence: §  Able to manage, drive, and lead a team of 2-5 consultants to complete deliverables within a program of work §  Can manage the expectations of client team members and their managers within the business, to ensure acceptance of solutions delivered §  Can develop and deliver plans for a sub-phase within a delivery program. §  Identifies and escalates issues and risks within area of responsibility directly to the engagement management team and takes responsibility for resolution §  Builds relationships with client leads based

Skill Requirements

Other Requirements