Senior Technical Specialist
India
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Job Description
Senior Technical Specialist
Noida, Uttar Pradesh

Job Summary

Senior technical expert and delivery lead for Salesforce Marketing Cloud Engagement (SFMC), the Group's official B2C candidate outreach platform, including MMMHub. Responsible for technical delivery of SFMC projects, platform administration and integrations with Salesforce CRM and Data Cloud across multiple countries.

Key Responsibilities

•Plan, prioritise and deliver SFMC projects end to end; coordinate and support developers
•Build and maintain journeys, automations, email / SMS / WhatsApp campaigns and data extensions
•Design and implement integrations with Sales Cloud, Service Cloud and Data Cloud
•Administer SFMC: business units, user access, configuration, installed packages and API integrations
•Manage data quality and contact deletion processes to stay within contact licence limits
•Analyse and resolve incidents and service requests in ServiceNow
•Support AI agent rollouts and the planned migration to Marketing Cloud Next

Skill Requirements

5+ years of hands-on SFMC experience, including at least 2 years in a senior / lead role

•Strong hands-on SFMC: Journey Builder, Automation Studio, Email Studio, Mobile Studio, Contact Builder
•SQL, AMPscript, SSJS; REST / SOAP API integrations
•SFMC administration across multiple business units
•Integration of SFMC with Salesforce CRM (Marketing Cloud Connect)
•Salesforce Marketing Cloud certification(s) (Email Specialist, Administrator, Developer or Consultant)

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.