Job Summary
Own end-to-end offshore delivery across SAP and digital workstreams, ensuring on-time, on-budget, quality outcomes against contractual SLAs/KPIs
Drive integrated program planning, release management, and cross-workstream dependencies between SAP core and modern-stack tracks
Establish and run delivery governance: steering committees, risk/issue management, escalation handling, and executive status reporting
Manage scope, change control, and commercial levers (T&M, fixed price, outcome-based constructs) across the program
Financial & Commercial Management
Own offshore P&L for the £25M program: revenue forecasting, margin management, invoicing accuracy, and cost optimization
Identify and drive account growth opportunities; support solutioning and proposals for extensions and new scope
Manage subcontractor/partner commercials where applicable
Client & Stakeholder Management
Act as primary offshore counterpart to client program leadership and HCLTech onshore engagement teams (UK time-zone overlap expected)
Build C-level and program-level relationships; own CSAT and act on feedback
Navigate multi-vendor environments and third-party dependencies
Technology Leadership
Provide delivery oversight across: SAP S/4HANA (functional and technical), SAP BTP, integration (CPI/APIs/middleware); cloud platforms (Azure/GCP); data engineering, analytics and GenAI/ML initiatives; digital applications (microservices, web/mobile); DevOps, automation, and quality engineering
Champion AI-led delivery productivity (GenAI tooling, automation-first delivery) in line with HCLTech's AI Force approach
Ensure architecture, security, and compliance standards (GDPR, client regulatory requirements) are upheld
People Leadership
Build, scale, and retain a 300+ FTE offshore team across competencies; own hiring, ramp plans, and pyramid optimization
Develop leadership bench; drive engagement, attrition management, and capability building (SAP + modern stack cross-skilling)
Key Responsibilities
20+ years in IT services, with 8+ years managing large offshore/global delivery programs (£15M+ / $20M+ annual value)
Proven delivery of large SAP transformation programs (S/4HANA implementations or migrations) alongside digital/cloud workstreams
Strong P&L and commercial management experience across fixed-price and outcome-based engagements
Experience with UK/European clients; strong understanding of onshore-offshore delivery models
Hands-on governance experience with hybrid delivery methods (Agile, SAFe, hybrid waterfall for SAP releases)
Demonstrated leadership of 150+ FTE distributed teams
Bachelor's degree in Engineering/Technology or equivalent; MBA preferred
Skill Requirements
Preferred Qualifications
SAP Activate, PMP, SAFe, or ITIL certifications
Exposure to GenAI-enabled delivery, AIOps, and automation frameworks
Experience in the logistics would be a great addition.
Prior experience in large-deal transitions and steady-state transformation