Senior Technical Specialist
Mexico
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Job Description
Senior Technical Specialist
Others, Mexico City

Job Summary

Responsibilities

  • Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry.
  • Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds.
  • Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs.
  • Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs.

 

Technical skills

  • SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state.
  • GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics.
  • BigQuery — SQL over the payload registry for request/response forensics and fault attribution.
  • Python — exception reading and debugging of FastAPI microservices; stack-trace triage.
  • Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions.

 

Platform & tooling

  • Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback.
  • Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage.
  • Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus).
  • Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model.
  • Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts.
  • REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent.
  • Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts).
  • Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration.

 

GCP certification mandatory.

Key Responsibilities

Responsibilities

  • Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry.
  • Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds.
  • Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs.
  • Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs.

 

Technical skills

  • SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state.
  • GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics.
  • BigQuery — SQL over the payload registry for request/response forensics and fault attribution.
  • Python — exception reading and debugging of FastAPI microservices; stack-trace triage.
  • Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions.

 

Platform & tooling

  • Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback.
  • Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage.
  • Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus).
  • Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model.
  • Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts.
  • REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent.
  • Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts).
  • Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration.

 

GCP certification mandatory.

Skill Requirements

Responsibilities

  • Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry.
  • Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds.
  • Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs.
  • Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs.

 

Technical skills

  • SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state.
  • GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics.
  • BigQuery — SQL over the payload registry for request/response forensics and fault attribution.
  • Python — exception reading and debugging of FastAPI microservices; stack-trace triage.
  • Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions.

 

Platform & tooling

  • Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback.
  • Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage.
  • Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus).
  • Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model.
  • Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts.
  • REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent.
  • Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts).
  • Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration.

 

GCP certification mandatory.

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.