Senior Technical Support Specialist
India
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Job Description
Senior Technical Support Specialist
Chennai, Tamil Nadu

Job Summary

To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.

Key Responsibilities

Own the functional specification, technical design, implementation, and support of Oracle Service Cloud solutions.
Customize and extend Oracle Service Cloud / RightNow CX using:
Custom Objects and Custom Fields
Add-ins
Oracle Service Cloud APIs
Design, implement, update, and enhance existing Oracle Service Cloud frameworks and Add-ins.
Develop and maintain integrations between Oracle Service Cloud and third-party applications using industry-standard integration practices.
Build and enhance Add-ins using the OSvC Browser User Interface (BUI) framework.
Create and maintain reports, dashboards, and data extracts to support business insights and operational needs.
Collaborate in project planning and management activities, providing technical guidance and leadership on Oracle Service Cloud–related initiatives.

Skill Requirements

Minimum 2+ years of hands-on experience working with Oracle Service Cloud (RightNow CX).
Strong experience with:
Agent Desktop
Workspaces & Workflows
Customer Portal Management (CPM)
Agent Scripting
Knowledge Management
Business Rules
UI Customization
Analytics & Reporting
Custom Objects
ROQL (RightNow Object Query Language)
Proven experience in integrations using SOAP and REST APIs within Oracle Service Cloud.
Hands-on expertise with:
Connect PHP API
File Manager
Process Designer
Experience in extending, customizing, and developing Oracle Service Cloud Widgets, including:
Chat
Knowledge
Email and other customer engagement widgets

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.