Senior Technical Support Specialist
United Kingdom
Job Description
Senior Technical Support Specialist
Coventry District (b), England

Job Summary

The AI Business Analyst plays a critical role in bridging business needs and AI-enabled solutions, ensuring that use cases are well-defined, feasible, and aligned to real business value. This role combines strong analytical capability with an understanding of AI/ML to shape, validate, and deliver impactful solutions.

Key Responsibilities

Key Responsibilities

  • Translate business needs into clear, structured requirements for AI and analytics solutions (e.g., decision support, predictive models, recommendations, and GenAI copilots).
  • Lead core business analysis activities, including requirements definition, gap analysis, process mapping, and supporting test design and execution.
  • Define both functional and non-functional requirements for AI capabilities, including:
    • Performance, accuracy, and reliability expectations
    • Explainability and transparency requirements
    • Auditability, logging, and traceability standards
  • Assess feasibility, risks, and data readiness for AI/ML/GenAI use cases.
  • Collaborate with data owners, stewards, and architects to identify required data sources, understand data lineage, and evaluate data constraints.
  • Work closely with data scientists, engineers, and AI teams to define realistic test scenarios and acceptance criteria, including edge cases and thresholds for “good enough” performance.
  • Shape and support experiments and pilots (e.g., MVPs, A/B testing) to validate AI use cases in a controlled and measurable way.
  • Analyse the impact of AI solutions on business processes and roles, including identifying opportunities for automation vs. augmentation.
  • Ensure AI use cases align with data privacy, security, and regulatory requirements (e.g., GDPR and sector-specific standards).

Skill Requirements

Required Skills & Experience

  • Proven experience in identifying, analysing, prioritising, and validating business and user requirements for AI or data-driven solutions.
  • Experience conducting options analysis, feasibility assessments, impact analysis, and value estimation to support business case development.
  • Strong communication skills, with the ability to produce clear, engaging, and insightful reports and presentations.
  • Ability to translate complex business problems into actionable insights for both technical and non-technical stakeholders.
  • Strong stakeholder engagement skills, with experience working across business and technology teams.

Other Requirements

Desirable

  • Experience within the Energy & Utilities sector.
  • Familiarity with AI/ML concepts and lifecycle (e.g., model development, evaluation, deployment, and monitoring).
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.