Senior Technical Support Specialist
India
Job Description
Senior Technical Support Specialist
Chennai, Tamil Nadu

Job Summary

JD - Senior Performance Engineering professional responsible for leading performance assurance activities for ANZ banking applications. The role includes defining performance strategy, workload characterization, test planning, execution, bottleneck analysis, capacity forecasting, observability setup, and performance optimization. Candidate should possess strong experience in banking transformation programs, cloud-native architectures, API ecosystems, and stakeholder engagement, with the ability to lead teams and drive performance engineering best practices across the delivery lifecycle.

Key Responsibilities

  Lead Performance Engineering Strategy for ANZ banking applications by defining performance goals, NFRs, test approaches, and governance across the delivery lifecycle.

  Drive End-to-End Performance Assurance, including workload modeling, test planning, execution, capacity forecasting, and release readiness validation.

  Analyze and Optimize System Performance by identifying bottlenecks across applications, APIs, databases, cloud infrastructure, and distributed architectures, and driving remediation.

  Establish Observability and Monitoring Frameworks using APM, logging, tracing, and analytics tools to ensure proactive performance management and production stability.

  Lead Stakeholder Engagement and Team Enablement by collaborating with business, architecture, development, and operations teams while mentoring engineers and promoting performance engineering best practices.

Skill Requirements

erformance Testing (LoadRunner Enterprise, JMeter, k6)
Performance Engineering & Tuning
Dynatrace/AppDynamics/Splunk
API & Microservices Performance Testing
Cloud Performance Testing (AWS/Azure)
Capacity Planning & Workload Modeling
SQL & Database Performance Analysis
Banking Domain Experience
Stakeholder Management
Test Strategy & Governance

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.