Senior Technical Support Specialist Job Details

Senior Technical Support Specialist

India

Job Description

Senior Technical Support Specialist

Hyderabad, Telangana

Job Summary

ID	Category	Skill / Competency	JD Requirement	Priority	Target Level	Weight	Knock-out
1	Core Backend	Java 8+, Java 17/21 preferred	Strong hands-on Java engineering experience	Mandatory	Proficient	12%	Yes
2	Core Backend	Spring Boot	Excellent working experience	Mandatory	Proficient	12%	Yes
3	API Engineering	REST APIs, exception handling, validation and logging	Robust API design and implementation	Mandatory	Proficient	8%	Yes
4	Engineering Quality	Clean code and design principles	Strong understanding and practical application	Mandatory	Competent	5%	No
5	Microservices	Microservices architecture	Proven experience	Mandatory	Proficient	10%	Yes
6	Microservices	Service decomposition and design	Proven experience	Mandatory	Proficient	5%	No
7	Distributed Systems	Sync/async communication, scalability, resilience and API gateway	Strong understanding	Mandatory	Competent	5%	No
8	Event Streaming	Kafka producer and consumer implementation	Critical hands-on requirement	Critical	Proficient	12%	Yes
9	Event Streaming	Kafka topics, partitions and consumer groups	Good understanding	Critical	Proficient	6%	Yes
10	Event Streaming	Ordering, partitioning, retries, DLQ and idempotency	Hands-on error and duplicate-event handling	Critical	Proficient	5%	Yes
11	CI/CD	Harness or comparable CI/CD tooling	Hands-on experience	Mandatory	Competent	3%	No
12	Infrastructure as Code	Terraform or equivalent IaC	Hands-on experience	Mandatory	Competent	3%	No
13	Containers & Orchestration	Docker and Kubernetes deployments	Understanding and deployment experience	Mandatory	Competent	4%	No
14	Cloud	GCP preferred; AWS/Azure acceptable with willingness to learn	Cloud platform exposure	Mandatory	Competent	3%	No
15	Development Practices	Agile/Scrum delivery	Experience in fast-paced Agile teams	Mandatory	Competent	2%	No
16	Quality Engineering	SonarQube, JUnit and Mockito	Hands-on code quality and unit testing	Mandatory	Competent	2%	No
17	Observability	Logging and monitoring tools	Familiarity	Mandatory	Competent	1%	No
18	Behavioural	Ownership, independence and hands-on delivery	End-to-end ownership with minimal supervision	Critical	Proficient	3%	Yes
19	Behavioural	Problem-solving and proactive learning	Strong problem-solving; learns new platform tools and GCP	Mandatory	Proficient	1%	No
20	Domain	Banking / payments	Good to have	Preferred	Competent	Bonus	No
21	Architecture Patterns	CQRS, Saga and event-driven design patterns	Good-to-have exposure	Preferred	Competent	Bonus	No
22	Processing	High-volume or batch processing	Good-to-have exposure	Preferred	Competent	Bonus	No

Key Responsibilities

ID	Category	Skill / Competency	JD Requirement	Priority	Target Level	Weight	Knock-out
1	Core Backend	Java 8+, Java 17/21 preferred	Strong hands-on Java engineering experience	Mandatory	Proficient	12%	Yes
2	Core Backend	Spring Boot	Excellent working experience	Mandatory	Proficient	12%	Yes
3	API Engineering	REST APIs, exception handling, validation and logging	Robust API design and implementation	Mandatory	Proficient	8%	Yes
4	Engineering Quality	Clean code and design principles	Strong understanding and practical application	Mandatory	Competent	5%	No
5	Microservices	Microservices architecture	Proven experience	Mandatory	Proficient	10%	Yes
6	Microservices	Service decomposition and design	Proven experience	Mandatory	Proficient	5%	No
7	Distributed Systems	Sync/async communication, scalability, resilience and API gateway	Strong understanding	Mandatory	Competent	5%	No
8	Event Streaming	Kafka producer and consumer implementation	Critical hands-on requirement	Critical	Proficient	12%	Yes
9	Event Streaming	Kafka topics, partitions and consumer groups	Good understanding	Critical	Proficient	6%	Yes
10	Event Streaming	Ordering, partitioning, retries, DLQ and idempotency	Hands-on error and duplicate-event handling	Critical	Proficient	5%	Yes
11	CI/CD	Harness or comparable CI/CD tooling	Hands-on experience	Mandatory	Competent	3%	No
12	Infrastructure as Code	Terraform or equivalent IaC	Hands-on experience	Mandatory	Competent	3%	No
13	Containers & Orchestration	Docker and Kubernetes deployments	Understanding and deployment experience	Mandatory	Competent	4%	No
14	Cloud	GCP preferred; AWS/Azure acceptable with willingness to learn	Cloud platform exposure	Mandatory	Competent	3%	No
15	Development Practices	Agile/Scrum delivery	Experience in fast-paced Agile teams	Mandatory	Competent	2%	No
16	Quality Engineering	SonarQube, JUnit and Mockito	Hands-on code quality and unit testing	Mandatory	Competent	2%	No
17	Observability	Logging and monitoring tools	Familiarity	Mandatory	Competent	1%	No
18	Behavioural	Ownership, independence and hands-on delivery	End-to-end ownership with minimal supervision	Critical	Proficient	3%	Yes
19	Behavioural	Problem-solving and proactive learning	Strong problem-solving; learns new platform tools and GCP	Mandatory	Proficient	1%	No
20	Domain	Banking / payments	Good to have	Preferred	Competent	Bonus	No
21	Architecture Patterns	CQRS, Saga and event-driven design patterns	Good-to-have exposure	Preferred	Competent	Bonus	No
22	Processing	High-volume or batch processing	Good-to-have exposure	Preferred	Competent	Bonus	No

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Provider	Description	Enabled
Vimeo	Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions	Consent to cookies from provider Vimeo
YouTube	YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions	Consent to cookies from provider YouTube

Provider	Description	Enabled
Google Analytics	Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions	Consent to cookies from provider GoogleAnalytics
Google Tag Manager	Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions	Consent to cookies from provider GoogleTagManager
LinkedIn	LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions	Consent to cookies from provider LinkedIn