Senior Technical Support Specialist
India
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Job Description
Senior Technical Support Specialist
Noida, Uttar Pradesh

Job Summary

Technical Manager responsible for ensuring stable operations, support governance, technical oversight, and continual service improvement of the application landscape. The role acts as the technical lead between business, application support, cloud, infrastructure, middleware, and development teams.

Key Responsibilities

Lead L2/L3 application support and technical operations for enviaM applications.Manage major incidents, problem management, RCA, and service restoration activities.Coordinate releases, deployments, and change implementation.Provide technical governance across applications, databases, middleware, interfaces, and cloud platforms.Drive service performance, availability, security compliance, and operational excellence.Interface with customer stakeholders, vendors, and internal delivery teams.Review solution designs and ensure adherence to architecture and operational standards.Track SLAs, KPIs, risks, and continuous improvement initiatives.Support transition, knowledge management, and application onboarding activities.

Skill Requirements

Strong experience in Application Support / AMS delivery.Knowledge of Azure Cloud environments.Understanding of Java/.NET application landscapes.Experience with Oracle, MS SQL Server, Oracle APEX, MongoDB, Elasticsearch, and InfluxDB.Knowledge of Middleware and Integration platforms (Inubit, Dell Boomi, APIs, Web Services).Familiarity with DevOps, CI/CD, GitLab, Azure DevOps, Jira, Confluence, and ServiceNow.Strong stakeholder management and technical leadership skills.Knowledge of ITIL Incident, Problem, Change, and Release Management processes.

Other Requirements

Experience

  • 10+ years in Application Support / Technical Operations.
  • 5+ years in technical leadership or service delivery management roles.
  • Experience managing large enterprise application portfolios in cloud environments.

Key Skill

Strong experience in Application Support / AMS delivery.Knowledge of Azure Cloud environments.Understanding of Java/.NET application landscapes.Experience with Oracle, MS SQL Server, Oracle APEX, MongoDB, Elasticsearch, and InfluxDB.Knowledge of Middleware and Integration platforms (Inubit, Dell Boomi, APIs, Web Services).Familiarity with DevOps, CI/CD, GitLab, Azure DevOps, Jira, Confluence, and ServiceNow.Strong stakeholder management and technical leadership skills.Knowledge of ITIL Incident, Problem, Change, and Release Management processes.

  • Technical Leadership
  • Stakeholder Management
  • Incident & Crisis Management
  • Service Governance
  • Solution Review
  • Team Mentoring
  • Continuous Service Improvement
  • Customer Communication and Reporting
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.