Senior Technical Support Specialist
India
Job Description
Senior Technical Support Specialist
Noida, Uttar Pradesh

Job Summary

JD for Meditech Lead

  • 10+ years of experience supporting Meditech 6.x & Client Server (focus on clinical modules).
  • Provide application support for Meditech Clinical Modules such as Nursing, PCS, Order Management, Operating Resource Management, Radiology. Security & Access Management & User Provisioning.
  • Troubleshoot user-reported issues and provide resolution. Co ordinate with Meditech or internal cross functional teams as required.
  • Perform system configuration, testing, and validation during updates, patches, and optimization projects.
  • Develop and maintain user documentation, workflows, and training materials.
  • Collaborate with end-users to identify opportunities for process improvements and system enhancements.
  • Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
  • Experience with ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
  • Willingness to work in rotational shifts in 24*5 environment.
  • Good Problem solving skills.

Good to Have Skills:

  • Knowledge of Lab Interfaces, Billing Interfaces, ADT, Orders, Results and Charges Interface & Third-Party Application Integration.
  • Knowledge of Interface Engines like Summit, Rhapsody, and Mirth.
  • Understanding Server and environment management relationships
  • Basic SQL Knowledge.

 

Key Responsibilities

Resolve Meditech Incidents and SR, hands on experience is required.

Skill Requirements

Meditech is MUST Skill

Other Requirements

Hands on Meditech Experience is non negotiable

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.