Senior Test Specialist
India
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Job Description
Senior Test Specialist
Bangalore, Karnataka

Job Summary

To design, execute, and optimize testing strategies, mentor junior team members, and advocate for best practices across the development lifecycle.

Key Responsibilities

·                Lead end-to-end testing of Messaging/Chat applications in a Contact Centre environment

  • In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect
  • Proficient in Cyara IVR automation tool
  • Define and execute test strategy, test plan, and test approach
  • Manage SIT, UAT, and regression testing cycles
  • Perform testing across:

o        AWS Connect (contact flows, routing, chat)

o        Salesforce Agent Desktop 

    • APIs and middleware integrations
  • Drive defect management, triage, and resolution tracking
  • Coordinate with business, development, and vendor teams
  • Provide status reporting, risk identification, and mitigation plans

Skill Requirements

·                Strong experience in Contact Centre testing (Voice/Chat)

  • Hands-on experience with AWS Connect (mandatory)
  • Experience in Messaging/Chat application testing
  • Proven experience in Test Lead role
  • Knowledge of:

o        End-to-end customer journeys

o        API testing (Postman / REST)

o        Authentication/session flows

Other Requirements

·                Experience with Salesforce Service Cloud / Agent Desktop

  • Exposure to AI bots / Lex / virtual assistants
  • Experience in performance testing (PnV)
  • Familiarity with mobile app testing (iOS/Android)
  • Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc
  • Strong software engineering fundamentals, and proven experience in a number of programming languages.
  • Hands on experience in API Testing using postman, supertest API frameworks
  • Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.

 

Experience

·                10+ years in testing

  • 2–3+ years as Test Manager in Contact Centre programs
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.