Senior Tester
United States
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Job Description
Senior Tester
Sacramento, California

Job Summary

Senior Lab Operations Technician – E1.2

Provides advanced support for lab infrastructure, client systems, and deployment projects. Leads complex troubleshooting efforts, mentors junior technicians, and ensures operational excellence across lab environments

Key Responsibilities

  • Manage and prioritize support tickets while ensuring SLA compliance.
  • Perform advanced troubleshooting of hardware, firmware, operating system, and network issues.
  • Recover and repair systems experiencing KVM, DUT, debugger, or connectivity failures.
  • Execute complex hardware and software upgrades.
  • Deploy and validate client, server, and lab infrastructure systems.
  • Configure KVMs, PDUs, UDP/ADP devices, networking equipment, and remote-access solutions.
  • Support lab expansion and infrastructure buildouts.
  • Analyze recurring issues and recommend preventive solutions.
  • Maintain technical documentation and standard operating procedures.
  • Train and mentor junior technicians.

Coordinate with engineering teams on client deployment and recovery efforts

Skill Requirements

  • Strong hardware, firmware, and operating system troubleshooting skills.
  • Networking experience including DHCP, static IPs, switches, and cable validation.
  • Experience with lab infrastructure and remote management tools.
  • Ability to lead troubleshooting efforts and root-cause analysis.

Other Requirements

  • Strong communication and stakeholder management skills.
Maximum Salary (US):  99000
Minimum Salary (US):  59000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.