Senior Track Lead
India
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Job Description
Senior Track Lead
Chennai, Tamil Nadu

Job Summary

Role Summary

We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.

UiPath Support

  • Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.
  • Monitor bot execution, queues, assets, and schedules.
  • Deploy and manage automation packages across environments.
  • Coordinate with development teams for bug fixes and enhancements.
  • Maintain automation documentation and operational runbooks.

Generative AI Support

  • Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms.
  • Monitor AI service performance, token usage, response quality, and API integrations.
  • Troubleshoot prompt failures, model response issues, and integration defects.
  • Collaborate with data scientists and AI engineers for issue resolution.
  • Assist in prompt tuning and optimization activities.

Monitoring & Operations

  • Utilize tools such as:
    • UiPath Insights
    • Dynatrace
    • AWS CloudWatch
    • Azure Monitor
    • Splunk/AppDynamics (if applicable)
  • Analyze logs, alerts, and application performance metrics.
  • Implement preventive and corrective actions to reduce incidents.

Continuous Improvement

  • Identify automation and support process enhancements.
  • Recommend performance optimization opportunities.
  • Support platform upgrades, patching, and release activities.
  • Contribute to knowledge management and operational excellence initiatives.

Required Skills

Technical Skills

  • UiPath Orchestrator Administration
  • UiPath Studio & Robot Support
  • RPA Production Support & Monitoring
  • REST APIs and Web Services
  • SQL and Database Troubleshooting
  • Windows Server Administration
  • Incident and Problem Management
  • Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini)
  • Prompt Engineering fundamentals
  • Cloud platforms (AWS/Azure)

Monitoring Tools

Key Responsibilities

Application & Production Support

  • Provide L2/L3 support for UiPath bots and GenAI-enabled applications.
  • Monitor production environments and proactively identify issues.
  • Perform incident management, root cause analysis (RCA), and problem management.
  • Troubleshoot bot failures, automation exceptions, and integration issues.
  • Ensure SLA compliance and timely issue resolution.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.