Senior Track Lead
India
Job Description
Senior Track Lead
Chennai, Tamil Nadu
Job Summary
Key Responsibilities
- Configure and maintain SAP Concur Expense Management solutions as per business requirements.
- Gather, analyze, and document business requirements related to expense and travel processes.
- Configure expense types, approval workflows, audit rules, policies, and user administration.
- Manage corporate card integrations, reimbursement processes, and expense reporting.
- Work with business stakeholders to optimize travel and expense management processes.
- Support month-end and year-end financial processes related to expense reporting.
- Perform system testing, UAT support, defect resolution, and deployment activities.
- Provide production support, troubleshooting, and root cause analysis for Concur-related issues.
- Develop user guides and conduct end-user training sessions.
- Coordinate with cross-functional teams including SAP FI/CO, HR, Payroll, and third-party vendors.
Key Responsibilities
1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
2. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
Skill Requirements
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Other Requirements
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Information at a Glance