Job Summary

Job Description: Primary Skill – Workday Integration 

Core Requirements:

• Proficiency in Workday Studio integrations, including leading implementations
• Experience designing workflows to solve business and technical problems
• Good understanding of cloud computing, web services, and integration challenges
• Strong consulting skills, including workshops, demos, and explaining complex solutions
• Support sales activities, including effort estimation for work packages
• Ability to improve tools and processes
• Strong commercial awareness and understanding of project and business dynamics
• Ability to work under tight deadlines and make sound decisions under pressure

Desirable:

• Workday HCM, Core Integrations, CCB, and Studio
• Experience with other integration/middleware platforms (Studio certification preferred)
• Experience in workflow design for business and technical solutions
• Experience managing, mentoring, and developing teams
• Strong customer focus with ability to manage expectations and escalations
• Effective communication and presentation skills, including senior stakeholder engagement
• Ability to build and maintain professional networks
• Experience mentoring junior team members and acting as a role model

Key Responsibilities

1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity

Skill Requirements

Other Requirements