Job Summary
Job Summary : Keywords: IaC, Automation, Ansible, Terraform, Chef, Python, GoLang, Ruby, Java, RESTful APIs, Linux, shell scripting, bare-metal servers, SAN, NAS, networking, security, enterprise applications, solution architecture, team leadership Description: Senior hands-on consultant role focused on designing and implementing infrastructure and platform automation for scalable, secure, and efficient enterprise environments. The JD specifically excludes generic public-cloud DevOps, system administration, and test automation profiles unless they show prior programming and infrastructure/platform automation depth. Job Responsibilities : Description: Senior hands-on consultant role focused on designing and implementing infrastructure and platform automation for scalable, secure, and efficient enterprise environments. The JD specifically excludes generic public-cloud DevOps, system administration, and test automation profiles unless they show prior programming and infrastructure/platform automation depth.Job Description : customer facing highly technical IaC & Automation Consultant
Key Responsibilities
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Leveraging Python And Aws Cloud Formation To Implement Effective Solutions And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Support Operations.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring A Seamless Operational Workflow And Robust Security Posture.
5. Foster Positive Customer Experiences And Achieve High Csat Scores By Driving First Call Resolution And Minimizing Case Reopens Through Proactive Issue Mitigation And Security Threat Management.
Skill Requirements
Skill Requirement : IaC, Automation, Ansible, Terraform, Chef, Python, GoLang, Ruby, Java, RESTful APIs, Linux, shell scripting, bare-metal servers, SAN, NAS, networking, security, enterprise applications, solution architecture, team leadership.
Other Requirements
Other Requirement : Good communication and team player.