SeniorAdministrator - Change Management, ServiceNow
India
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Job Description
SeniorAdministrator - Change Management, ServiceNow
Lucknow, Uttar Pradesh

Job Summary

To review and approve and perform the following 🔹 Change Management Governance Own and drive the end-to-end Change Management process in alignment with ITIL best practices Ensure all changes (Standard, Normal, Emergency) are logged, assessed, and approved Conduct Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings Maintain compliance with defined change policies and audit requirements 🔹 Risk & Impact Assessment Evaluate business impact, technical risk, and dependencies of changes Ensure appropriate rollback plans and mitigation strategies are in place Coordinate with stakeholders for high-risk and major changes 🔹 Stakeholder Coordination Work closely with application teams, infrastructure teams, security, and business stakeholders Act as a central point of contact for all change-related communications Provide timely updates on scheduled and ongoing changes 🔹 Change Scheduling & Planning Maintain Forward Schedule of Change (FSC) Avoid conflicts and ensure optimal scheduling of changes Ensure blackout periods and critical business windows are respected 🔹 Compliance & Reporting Track and report KPIs such as: Change success rate Change-related incidents Emergency change percentage Ensure adherence to SLA/KPI targets and audit readiness Prepare governance reports for leadership and customer reviews 🔹 Continuous Improvement Identify process improvement opportunities Drive automation and efficiency in Change Management workflows Reduce failed changes and improve overall service stability

Key Responsibilities

Must-Have Skills Strong understanding of ITIL Change Management processes Experience with ITSM tools such as: ServiceNow (preferred) BMC Remedy / Cherwell / Jira Service Management Knowledge of: Incident & Problem Management integration Release & Deployment Management Strong experience in CAB facilitation and stakeholder communication Analytical mindset for risk assessment and impact analysis ✅ Technical & Functional Knowledge Familiarity with: Infrastructure (Servers, Network, Cloud, Storage) Application deployments and release cycles Understanding of DevOps environments and CI/CD pipelines (good to have) Experience working in multi-vendor and global delivery environments ✅ Behavioral Competencies Excellent communication and presentation skills (customer-facing) Strong coordination and negotiation abilities High attention to detail and process discipline Ability to work in high-pressure, time-sensitive environments Proactive, solution-oriented mindset

Skill Requirements

Must-Have Skills Strong understanding of ITIL Change Management processes Experience with ITSM tools such as: ServiceNow (preferred) BMC Remedy / Cherwell / Jira Service Management Knowledge of: Incident & Problem Management integration Release & Deployment Management Strong experience in CAB facilitation and stakeholder communication Analytical mindset for risk assessment and impact analysis ✅ Technical & Functional Knowledge Familiarity with: Infrastructure (Servers, Network, Cloud, Storage) Application deployments and release cycles Understanding of DevOps environments and CI/CD pipelines (good to have) Experience working in multi-vendor and global delivery environments ✅ Behavioral Competencies Excellent communication and presentation skills (customer-facing) Strong coordination and negotiation abilities High attention to detail and process discipline Ability to work in high-pressure, time-sensitive environments Proactive, solution-oriented mindset

Other Requirements

 : 5–10 years of experience in IT Service Management Minimum 3–5 years in Change Management role Experience in enterprise-scale environments (Banking/Healthcare preferred)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.