SeniorAdministrator - Monitoring Tools, Event Monitoring
India
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Job Description
SeniorAdministrator - Monitoring Tools, Event Monitoring
Bengaluru, Karnataka

Job Summary

Technical Troubleshooting & RCA Handle escalations from L1 and perform in‑depth analysis to resolve complex application issues. Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management Take ownership of high‑severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. Participate in Problem Management to reduce repeat incidents. Validate and implement changes during release cycles and maintenance windows. Environment & Application Support Support lower and production environments (DEV/SIT/UAT/PROD). Deploy application patches, configuration updates, and troubleshoot integration/API issues. Validate releases, perform sanity checks, and support post‑deployment monitoring. Collaboration & Documentation Work with cross‑functional teams including Development, QA, Infrastructure, and Business SMEs. Document troubleshooting steps, SOPs, knowledge articles, and best practices. Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) Job Scheduling: Autosys (advanced), Control-M (optional) Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: Strong analytical and debugging skills across distributed systems. Ability to manage high‑severity incidents under pressure. Excellent communication and cross-team coordination capabilities. Experience working in Agile/ITIL-driven environments. Ability to improve processes, automate tasks, and reduce manual work. L2 Application Support Analyst with 7+ years of experience in production support. Candidate should be able to manage the shift which he/she is working in.

Key Responsibilities

Technical Troubleshooting & RCA Handle escalations from L1 and perform in‑depth analysis to resolve complex application issues. Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management Take ownership of high‑severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. Participate in Problem Management to reduce repeat incidents. Validate and implement changes during release cycles and maintenance windows. Environment & Application Support Support lower and production environments (DEV/SIT/UAT/PROD). Deploy application patches, configuration updates, and troubleshoot integration/API issues. Validate releases, perform sanity checks, and support post‑deployment monitoring. Collaboration & Documentation Work with cross‑functional teams including Development, QA, Infrastructure, and Business SMEs. Document troubleshooting steps, SOPs, knowledge articles, and best practices. Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) Job Scheduling: Autosys (advanced), Control-M (optional) Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: Strong analytical and debugging skills across distributed systems. Ability to manage high‑severity incidents under pressure. Excellent communication and cross-team coordination capabilities. Experience working in Agile/ITIL-driven environments. Ability to improve processes, automate tasks, and reduce manual work. L2 Application Support Analyst with 7+ years of experience in production support. Candidate should be able to manage the shift which he/she is working in.

Skill Requirements

Technical Troubleshooting & RCA Handle escalations from L1 and perform in‑depth analysis to resolve complex application issues. Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management Take ownership of high‑severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. Participate in Problem Management to reduce repeat incidents. Validate and implement changes during release cycles and maintenance windows. Environment & Application Support Support lower and production environments (DEV/SIT/UAT/PROD). Deploy application patches, configuration updates, and troubleshoot integration/API issues. Validate releases, perform sanity checks, and support post‑deployment monitoring. Collaboration & Documentation Work with cross‑functional teams including Development, QA, Infrastructure, and Business SMEs. Document troubleshooting steps, SOPs, knowledge articles, and best practices. Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) Job Scheduling: Autosys (advanced), Control-M (optional) Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: Strong analytical and debugging skills across distributed systems. Ability to manage high‑severity incidents under pressure. Excellent communication and cross-team coordination capabilities. Experience working in Agile/ITIL-driven environments. Ability to improve processes, automate tasks, and reduce manual work. L2 Application Support Analyst with 7+ years of experience in production support. Candidate should be able to manage the shift which he/she is working in.

Other Requirements

Technical Troubleshooting & RCA Handle escalations from L1 and perform in‑depth analysis to resolve complex application issues. Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management Take ownership of high‑severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. Participate in Problem Management to reduce repeat incidents. Validate and implement changes during release cycles and maintenance windows. Environment & Application Support Support lower and production environments (DEV/SIT/UAT/PROD). Deploy application patches, configuration updates, and troubleshoot integration/API issues. Validate releases, perform sanity checks, and support post‑deployment monitoring. Collaboration & Documentation Work with cross‑functional teams including Development, QA, Infrastructure, and Business SMEs. Document troubleshooting steps, SOPs, knowledge articles, and best practices. Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) Job Scheduling: Autosys (advanced), Control-M (optional) Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: Strong analytical and debugging skills across distributed systems. Ability to manage high‑severity incidents under pressure. Excellent communication and cross-team coordination capabilities. Experience working in Agile/ITIL-driven environments. Ability to improve processes, automate tasks, and reduce manual work. L2 Application Support Analyst with 7+ years of experience in production support. Candidate should be able to manage the shift which he/she is working in.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.