SeniorAdministrator - ServiceNow,JavaScript
India
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Job Description
SeniorAdministrator - ServiceNow,JavaScript
Bengaluru, Karnataka

Job Summary

Supports smooth service transition from project to operations by stabilizing services, validating readiness, and managing escalations. Acts as the primary L2 bridge between transition teams, L1 support, and L3/engineering during early lifecycle operations.

Key Responsibilities

 Transition Support & Stabilization Participate in KT sessions, shadow/reverse shadow phases Validate SOPs, runbooks, and knowledge articles Ensure operational readiness (access, tools, monitoring) Support hypercare and stabilization period post go-live Incident & Escalation Management Handle L2 escalations during transition and early operations Rapid troubleshooting of new/unknown issues Ensure SLA adherence under dynamic conditions Defect & Known Error Management Identify defects from transition gaps Log, track, and coordinate fixes with L3/project teams Build Known Error Database (KEDB) Service Validation Verify monitoring alerts, dashboards, and thresholds Conduct service acceptance checks and readiness reviews Support UAT/production validation as needed Change & Release Coordination Support transition releases and early-life changes Ensure rollback plans and risk mitigation are in place Knowledge & L1 Enablement Refine knowledge base articles based on real issues Enable L1 with updated SOPs and troubleshooting guides Stakeholder Coordination Interface with transition managers, project teams, and vendors Provide daily status during hypercare (issues, risks, actions)

Skill Requirements

Strong ITIL knowledge (Incident, Problem, Change, Transition) Experience in service transition & hypercare support Advanced troubleshooting in infra/app/cloud environments Familiarity with ITSM tools (ServiceNow, Remedy) Strong documentation and KT validation skills

Other Requirements

 4–7 years in IT operations/support Prior exposure to transition/migration projects preferred
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.