SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN
India
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Job Description
SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN
Bangalore, Karnataka

Job Summary

SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN

Job Summary : The VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.

Job Responsibilities : The VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution. 

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction. The role requires a strong command of VMware technologies and a commitment to continuous improvement in operational processes.

Key Responsibilities

1. Provide Advanced Technical Support For Vmware Vsphere And Vcenter By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools, Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Addressing Security Threats Proactively.

Skill Requirements

Skill Requirement : Citrix suite (XenDesktop, XenApp, PVS, Director, StoreFront). VMware ESX, Horizon, AppVolume

1. In-Depth Proficiency In Vmware Vsphere And Vcenter 
2. Solid Understanding Of Vmware Vsan And Vmware Srm
3. Experience With Aria Monitoring Tools And Sddc
4. Strong Analytical And Troubleshooting Skills
5. Familiarity With Itil Processes And Customer Service Best Practices

Other Requirements

Job Description : L3 VDI Engineer - Job Description\\\\r\\\\n\\\\r\\\\nThe VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.\\\\r\\\\n\\\\r\\\\nRoles and Responsibilities:\\\\r\\\\n• Serve as VDI focal for CAD Image and Release.\\\\r\\\\n• Manage Windows client images, app packaging, scripting.\\\\r\\\\n• Handle Level 3 escalations.\\\\r\\\\n• Maintain images, patching, and SOPs.\\\\r\\\\n• Support hardware refresh and expansion.\\\\r\\\\n• Vendor coordination, proactive monitoring, change/problem management.\\\\r\\\\n• Daily health checks (Citrix & VMware Horizon).\\\\r\\\\n• Administer XenApp/XenDesktop, publish applications.\\\\r\\\\n• Perform VDI builds, upgrades, pool validation.\\\\r\\\\n• Manage VMware infra using vCenter Ops Manager.\\\\r\\\\n• Perform migrations, rebuilds, recoveries.\\\\r\\\\n• Troubleshoot incidents and ensure closure.\\\\r\\\\n\\\\r\\\\nSkills & Experience:\\\\r\\\\n• Citrix suite (XenDesktop, XenApp, PVS, Director, StoreFront).\\\\r\\\\n• VMware ESX, Horizon, AppVolume.\\\\r\\\\n• Windows OS expertise.\\\\r\\\\n• SCCM, AD, GPO.\\\\r\\\\n• Scripting knowledge.\\\\r\\\\n• Strong troubleshooting and communication skills.\\\\r\\\\n\\\\r\\\\nAdditional L3 Engineer Responsibilities:\\\\r\\\\n• Handle all Tier 3 escalations with deep-dive root cause analysis.\\\\r\\\\n• Create permanent fixes and knowledgebase articles.\\\\r\\\\n• Support infra upgrades, patching, and service recovery.\\\\r\\\\n• Perform advanced troubleshooting across Citrix, VMware, OS, and network layers.\\\\r\\\\n• Assist with automation, monitoring tuning, and infra reliability. 1. VMware Certified Professional (VCP) certification is recommended .
2. ITIL Foundation certification is optional but candidate should have effective service management skills & practices
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.