SeniorAdministrator - XenDesktop, Citrix Machine Creation Services (MCS)
India
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Job Description
SeniorAdministrator - XenDesktop, Citrix Machine Creation Services (MCS)
Nagpur, Maharashtra

Job Summary

The Citrix Virtual Apps L2 Engineer provides Level 2 operational support for Citrix Virtual Apps environments, ensuring availability, performance, and end user experience. The role involves advanced troubleshooting, routine administration, and execution of standard changes, with escalation to L3 teams when required.

Key Responsibilities

Provide L2 support for Citrix Virtual Apps (7.x).\\\\r\\\\n• Troubleshoot application launch, session, logon, profile, and printing issues.\\\\r\\\\n• Administer Citrix components: Delivery Controllers, StoreFront, Director, Licensing.\\\\r\\\\n• Manage application publishing, delivery groups, and user access.\\\\r\\\\n• Perform routine health checks and platform monitoring.\\\\r\\\\n• Implement approved standard changes and support patching activities.\\\\r\\\\n• Participate in incident bridges, RCA, maintenance windows, and DR drills.\\\\r\\\\n• Collaborate with Windows, AD, Network, Security, and EUC teams.\\\\r\\\\n• Maintain operational documentation, SOPs, and knowledge articles.

Skill Requirements

Technical Skills\\\\r\\\\nMandatory\\\\r\\\\n• Citrix Virtual Apps (XenApp 7.x)\\\\r\\\\n• Citrix Director, Studio, StoreFront\\\\r\\\\n• Windows Server 2016/2019/2022\\\\r\\\\n• Active Directory, GPOs\\\\r\\\\n• Profile management (Citrix UPM / FSLogix – basic)\\\\r\\\\n• ITSM tools (ServiceNow or equivalent)\\\\r\\\\nGood to Have\\\\r\\\\n• Citrix Virtual Desktops (VDI)\\\\r\\\\n• Citrix ADC / NetScaler (basic)\\\\r\\\\n• PowerShell\\\\r\\\\n• Cloud-hosted Citrix (Azure/AWS)\\\\r\\\\n• Citrix certification (CCA V)\\\\r\\\\n________________________________________\\\\r\\\\nExperience & Competencies\\\\r\\\\n• 3–6 years in Citrix support/administration.\\\\r\\\\n• ITIL awareness (Incident, Change, Problem Management).\\\\r\\\\n• Strong troubleshooting, communication, and documentation skills.\\\\r\\\\n• Willingness to work in shifts/on call, if required.\\\\r\\\\n \\\\r\\\\n

Other Requirements

Citrix Virtual Apps (XenApp) – L2 Support Engineer
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.