SeniorAdministrator - Asset Management, ServiceNow
India
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Job Description
SeniorAdministrator - Asset Management, ServiceNow
Nagpur, Maharashtra

Job Summary

The Nexthink L2 role is a strategic and technical authority responsible for platform ownership, advanced analytics, Nexthink architecture, proactive improvement use cases, and executive-level DEX insights. This role drives value realization and continuous improvement using Nexthink

Key Responsibilities

Own Nexthink platform architecture, design, and roadmapAct as Level-3 SME for complex, cross-domain DEX issuesDesign and maintain:Advanced Investigations and complex queriesExecutive and leadership dashboardsTrend analysis and predictive insightsDefine and govern DEX KPIs, experience benchmarks, and scorecardsLead problem management, deep RCA, and systemic remediation initiativesDesign and execute Nexthink Act automations:Self-healingProactive remediationsUser communication workflowsIntegrate Nexthink with:ServiceNowIntune / SCCMAVD / Citrix / VDI platformsSupport major initiatives:OS migrationsDevice refresh programsNew application rolloutsSecurity rollouts (EDR, DLP, VPN)Provide executive-ready insights for:CIO / EUC leadershipService improvement reviewsQuarterly business reviews (QBRs)Define best practices, guardrails, and adoption standardsMentor L1/L2 teams and provide technical leadershipEngage with Nexthink vendor, support, and roadmap discussions

Skill Requirements

7–10+ years in EUC / Endpoint / Workplace TechnologyDeep, expert-level Nexthink knowledge:Finder, Portal, Act, Investigations, APIStrong expertise in:Windows internals and performanceEndpoint security, networking, and application stacksAdvanced scripting and automation (PowerShell, REST APIs)Experience with large-scale enterprise environments (10k+ endpoints)Strong storytelling and executive communication skillsProven experience driving proactive DEX improvements, not just monitoring

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.