Job Summary
Application Operations & Support • Manage day-to-day application operations for SQL based applications hosted on IIS and backed by SQL Server • Ensure high availability, performance, and reliability of production environments • Monitor application health (availability, latency, errors, capacity) and take proactive actions • Perform deployment support, configuration, and environment management for applications
Key Responsibilities
• Perform L2-level troubleshooting for incidents escalated from L1 • Handle P1/P2 incidents with ownership, drive service restoration within SLA timelines • Conduct root cause analysis (RCA) and implement permanent fixes or workarounds • Participate in on-call support / 24×7 rotation • Administer SQL Server databases: o Query optimisation and performance tuning o Troubleshooting database issues o Monitoring database health and capacity • Analyse application logs and system behaviour for issue diagnosis ➡ SQL monitoring, troubleshooting, and deployment are core operational responsibilities
Skill Requirements
• Strong experience in.NET / ASP.NET applications o Microsoft SQL Server (querying, tuning, troubleshooting)
Other Requirements
• 5–7 years of experience in Application Support / SRE / Production Support • Bachelor’s degree in Computer Science / IT or related field • Experience in enterprise-scale production environments preferred