Job Summary

Vulnerability Remediation

Key Responsibilities

Vulnerability Remediation Ownership – Own remediation of prioritized ServiceNow VITs for the formally onboarded server estate, from technical analysis through implementation, validation support, evidence capture and VIT progression/closure. Executable Remediation Planning – Define and manage remediation sequences at server/server-group level, considering production criticality, regional maintenance windows, application/database dependencies and required smoke testing. Defined Technology Scope – Own remediation for OS, SQL Server and supporting server-installed components/tools such as .NET, Visual Studio, 7-Zip etc. ServiceNow Governance & Evidence – Maintain accurate implementation evidence, work notes, risk/SLA status and remediation progress in ServiceNow, ensuring VITs are followed through to completion. Validation & Reprocessing to Closure – Review vulnerability scan findings after remediation and reprocess unresolved items, including residual files or registry records, until vulnerabilities are successfully cleared. SLA-Focused Operating Model – Establish an 8x5 core service for planning, analysis, reporting and governance, complemented by scheduled after-hours/weekend regional patch coverage and on-call support where maintenance windows require it. Backlog Reduction & Continuous Improvement – Eliminate overdue Critical/High VITs, meet remediation targets for newly identified vulnerabilities, and recommend safe automation, on-demand scanning, reporting and workflow improvements without compromising production stability.

Skill Requirements

Windows Admin, SQL Admin

Other Requirements

Vulnerability Remediation Ownership – Own remediation of prioritized ServiceNow VITs for the formally onboarded server estate, from technical analysis through implementation, validation support, evidence capture and VIT progression/closure. Executable Remediation Planning – Define and manage remediation sequences at server/server-group level, considering production criticality, regional maintenance windows, application/database dependencies and required smoke testing. Defined Technology Scope – Own remediation for OS, SQL Server and supporting server-installed components/tools such as .NET, Visual Studio, 7-Zip etc. ServiceNow Governance & Evidence – Maintain accurate implementation evidence, work notes, risk/SLA status and remediation progress in ServiceNow, ensuring VITs are followed through to completion. Validation & Reprocessing to Closure – Review vulnerability scan findings after remediation and reprocess unresolved items, including residual files or registry records, until vulnerabilities are successfully cleared. SLA-Focused Operating Model – Establish an 8x5 core service for planning, analysis, reporting and governance, complemented by scheduled after-hours/weekend regional patch coverage and on-call support where maintenance windows require it. Backlog Reduction & Continuous Improvement – Eliminate overdue Critical/High VITs, meet remediation targets for newly identified vulnerabilities, and recommend safe automation, on-demand scanning, reporting and workflow improvements without compromising production stability.