SeniorAdministrator - Change Management, ServiceNow
India
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Job Description
SeniorAdministrator - Change Management, ServiceNow
Chennai, Tamil Nadu

Job Summary

Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.

Key Responsibilities

Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.

Skill Requirements

Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.

Other Requirements

Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.