SeniorAdministrator - Change Management, ServiceNow
India
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Job Description
SeniorAdministrator - Change Management, ServiceNow
Madurai, Tamil Nadu

Job Summary

Change Manager

Key Responsibilities

Manage end-to-end Change Management lifecycle for Standard, Normal, and Emergency Changes. Review, approve, and govern change requests as per ITIL guidelines. Conduct risk, impact, and dependency assessments before implementation. Plan and schedule changes to minimize business disruption. Coordinate with stakeholders, technical teams, and business units for successful change execution. Chair and facilitate CAB (Change Advisory Board) meetings. Led CAB meetings involving cross-functional stakeholders and business representative Analyze failed and successful changes to drive continual service improvement. Track Change SLAs, KPIs, backlog, and governance metrics. Generate management reports and dashboards for change performance .. Coordination with customer Auditing with Auditor on the frequency of every month

Skill Requirements

ITSM, Change Management 

Other Requirements

Change Management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.