Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. Looking for an experienced organizational change manager with a strong instructional design background to be part of a dynamic team supporting Global Information Systems (GIS). This position\'s primary responsibility is leading the people side of change and building the learning content that makes new technology stick. The GIS Organizational Change Manager will be responsible for working across multiple groups, towers, and geographies to drive awareness, adoption, and proficiency of new systems, processes, and capabilities. This individual will need excellent communication, creativity, and consultation skills to be successful. The GIS Organizational Change Manager will develop and execute change strategies and plans for a portfolio of projects while also serving as the team\'s hands-on instructional designer, converting complex technical material into clear, role-based learning experiences. The GIS Organizational Change Manager will work closely with project teams, business leaders, executive sponsors, subject matter experts, and corporate communications to ensure change and training activities are integrated into project plans and delivered on schedule. This is a contract engagement supporting Lam\'s Global Information Systems (GIS) group, with an expected balance of 50-75% time spent on change management strategy and execution and the remainder on instructional design and training development. Other Job Responsibilities • Apply a structured methodology and lead change management activities in IT projects that impact employees • Act as advocate and coach for sponsors and executives to assist in managing change • Develop and implement communication plans, coaching plans, sponsor roadmaps, resistance management plans and training plans to affect positive adoption of IT systems, processes and capabilities • Support the design, development, delivery and management of communications by partnering with IT project teams and corporate communications • Assess change impact and adoption of IT systems in partnership with each project’s Accountable Executive • Conduct impact analyses, assess change readiness, and support reinforcement of changes after go-live • Act as instructional design expert to design and develop instructional content, job aids, and quick reference guides that support adoption of GIS systems, processes, and capabilities. • Partner with project teams, subject matter experts, and business stakeholders to assess learning needs, define instructional objectives, and translate technical content into clear, practical learning experiences for end users. • Maintain currency of information and training documentation and modules including content managed on Lam’s intranet site hosted in Microsoft SharePoint. • Identifying potential employee-side risks and anticipating the resistance and developing specific plans to address or mitigate the concerns. • Create and manage measurement systems to track utilization, adoption, and proficiency of employee changes. • Support the implementation of plans by business leaders and employee-facing managers. • Work with project teams to integrate change actions into the overall project plan. Minimum Qualification • A minimum of 5 years of change management experience • Bachelor’s Degree in Change Management, Human Resources, Business, Instructional Design or a related field • Ex

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents Related To Change Management And Itil Processes, Performing Root Cause Analysis And Implementing Effective Solutions Using Bmc Remedy And Ca Service Desk. 2. Collaborate With Cross-Functional Teams To Resolve Escalated Issues Within Agreed Slas, Ensuring Seamless Operations And Maintaining Security Posture In Line With Itil Best Practices. 3. Manage And Update The Knowledge Base, Ensuring Documentation Is Current And Accessible, While Conducting Training Sessions For New Hires And Coaching Analysts On Tools And Automation Processes. 4. Resolve Complex Tickets Effectively, Minimizing Rejected Resolutions And Re-Open Cases, While Focusing On First Call Resolution As A Key Metric For Customer Satisfaction (Csat). 5. Adhere To Quality Standards And Regulatory Requirements, Promoting Company Policies And Best Practices Within The Team To Foster A Culture Of Continuous Improvement. Looking for an experienced organizational change manager with a strong instructional design background to be part of a dynamic team supporting Global Information Systems (GIS). This position\'s primary responsibility is leading the people side of change and building the learning content that makes new technology stick. The GIS Organizational Change Manager will be responsible for working across multiple groups, towers, and geographies to drive awareness, adoption, and proficiency of new systems, processes, and capabilities. This individual will need excellent communication, creativity, and consultation skills to be successful. The GIS Organizational Change Manager will develop and execute change strategies and plans for a portfolio of projects while also serving as the team\'s hands-on instructional designer, converting complex technical material into clear, role-based learning experiences. The GIS Organizational Change Manager will work closely with project teams, business leaders, executive sponsors, subject matter experts, and corporate communications to ensure change and training activities are integrated into project plans and delivered on schedule. This is a contract engagement supporting Lam\'s Global Information Systems (GIS) group, with an expected balance of 50-75% time spent on change management strategy and execution and the remainder on instructional design and training development. Other Job Responsibilities • Apply a structured methodology and lead change management activities in IT projects that impact employees • Act as advocate and coach for sponsors and executives to assist in managing change • Develop and implement communication plans, coaching plans, sponsor roadmaps, resistance management plans and training plans to affect positive adoption of IT systems, processes and capabilities • Support the design, development, delivery and management of communications by partnering with IT project teams and corporate communications • Assess change impact and adoption of IT systems in partnership with each project’s Accountable Executive • Conduct impact analyses, assess change readiness, and support reinforcement of changes after go-live • Act as instructional design expert to design and develop instructional content, job aids, and quick reference guides that support adoption of GIS systems, processes, and capabilities. • Partner with project teams, subject matter experts, and business stakeholders to assess learning needs, define instructional objectives, and translate technical content into clear, practical learning experiences for end users. • Maintain currency of information and training documentation and modules including content managed on Lam’s intranet site hosted in Microsoft SharePoint. • Identifying potential employee-side risks and anticipating the resistance and develop

Skill Requirements

1. Advanced Knowledge Of Change Management Principles And Itil Framework. 2. Proficiency In Using It Service Management Tools Such As Servicenow, Bmc Remedy, And Ca Service Desk. 3. Strong Analytical Skills For Troubleshooting And Root Cause Analysis. 4. Excellent Communication Skills For Customer Interactions And Team Collaboration. Looking for an experienced organizational change manager with a strong instructional design background to be part of a dynamic team supporting Global Information Systems (GIS). This position\'s primary responsibility is leading the people side of change and building the learning content that makes new technology stick. The GIS Organizational Change Manager will be responsible for working across multiple groups, towers, and geographies to drive awareness, adoption, and proficiency of new systems, processes, and capabilities. This individual will need excellent communication, creativity, and consultation skills to be successful. The GIS Organizational Change Manager will develop and execute change strategies and plans for a portfolio of projects while also serving as the team\'s hands-on instructional designer, converting complex technical material into clear, role-based learning experiences. The GIS Organizational Change Manager will work closely with project teams, business leaders, executive sponsors, subject matter experts, and corporate communications to ensure change and training activities are integrated into project plans and delivered on schedule. This is a contract engagement supporting Lam\'s Global Information Systems (GIS) group, with an expected balance of 50-75% time spent on change management strategy and execution and the remainder on instructional design and training development. Other Job Responsibilities • Apply a structured methodology and lead change management activities in IT projects that impact employees • Act as advocate and coach for sponsors and executives to assist in managing change • Develop and implement communication plans, coaching plans, sponsor roadmaps, resistance management plans and training plans to affect positive adoption of IT systems, processes and capabilities • Support the design, development, delivery and management of communications by partnering with IT project teams and corporate communications • Assess change impact and adoption of IT systems in partnership with each project’s Accountable Executive • Conduct impact analyses, assess change readiness, and support reinforcement of changes after go-live • Act as instructional design expert to design and develop instructional content, job aids, and quick reference guides that support adoption of GIS systems, processes, and capabilities. • Partner with project teams, subject matter experts, and business stakeholders to assess learning needs, define instructional objectives, and translate technical content into clear, practical learning experiences for end users. • Maintain currency of information and training documentation and modules including content managed on Lam’s intranet site hosted in Microsoft SharePoint. • Identifying potential employee-side risks and anticipating the resistance and developing specific plans to address or mitigate the concerns. • Create and manage measurement systems to track utilization, adoption, and proficiency of employee changes. • Support the implementation of plans by business leaders and employee-facing managers. • Work with project teams to integrate change actions into the overall project plan. Minimum Qualification • A minimum of 5 years of change management experience • Bachelor’s Degree in Change Management, Human Resources, Business, Instructional Design or a related field • Experience with large organizational change efforts • Experience designing and developing instruc

Other Requirements

1. Itil Foundation Certification Is Mandatory. 2. Additional Itil Certifications (E.G., Itil Practitioner) Are Optional But Valuable Looking for an experienced organizational change manager with a strong instructional design background to be part of a dynamic team supporting Global Information Systems (GIS). This position\'s primary responsibility is leading the people side of change and building the learning content that makes new technology stick. The GIS Organizational Change Manager will be responsible for working across multiple groups, towers, and geographies to drive awareness, adoption, and proficiency of new systems, processes, and capabilities. This individual will need excellent communication, creativity, and consultation skills to be successful. The GIS Organizational Change Manager will develop and execute change strategies and plans for a portfolio of projects while also serving as the team\'s hands-on instructional designer, converting complex technical material into clear, role-based learning experiences. The GIS Organizational Change Manager will work closely with project teams, business leaders, executive sponsors, subject matter experts, and corporate communications to ensure change and training activities are integrated into project plans and delivered on schedule. This is a contract engagement supporting Lam\'s Global Information Systems (GIS) group, with an expected balance of 50-75% time spent on change management strategy and execution and the remainder on instructional design and training development. Other Job Responsibilities • Apply a structured methodology and lead change management activities in IT projects that impact employees • Act as advocate and coach for sponsors and executives to assist in managing change • Develop and implement communication plans, coaching plans, sponsor roadmaps, resistance management plans and training plans to affect positive adoption of IT systems, processes and capabilities • Support the design, development, delivery and management of communications by partnering with IT project teams and corporate communications • Assess change impact and adoption of IT systems in partnership with each project’s Accountable Executive • Conduct impact analyses, assess change readiness, and support reinforcement of changes after go-live • Act as instructional design expert to design and develop instructional content, job aids, and quick reference guides that support adoption of GIS systems, processes, and capabilities. • Partner with project teams, subject matter experts, and business stakeholders to assess learning needs, define instructional objectives, and translate technical content into clear, practical learning experiences for end users. • Maintain currency of information and training documentation and modules including content managed on Lam’s intranet site hosted in Microsoft SharePoint. • Identifying potential employee-side risks and anticipating the resistance and developing specific plans to address or mitigate the concerns. • Create and manage measurement systems to track utilization, adoption, and proficiency of employee changes. • Support the implementation of plans by business leaders and employee-facing managers. • Work with project teams to integrate change actions into the overall project plan. Minimum Qualification • A minimum of 5 years of change management experience • Bachelor’s Degree in Change Management, Human Resources, Business, Instructional Design or a related field • Experience with large organizational change efforts • Experience designing and developing instructional materials • Experience with managing global / cross-cultural change • Exceptional communication skills, both written and verbal • Familiarity with project management methodologies and phases of project lifecycles