Job Summary
Roles and Responsibilities Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented. Coordinate Normal, Standard, and Emergency Changes in line with the agreed ITIL Change Management process. Support Change Advisory Board (CAB) and Emergency CAB meetings by preparing agendas, reviewing changes, recording decisions, and tracking actions. Maintain the change calendar and identify scheduling conflicts, dependencies, blackout periods, and potential service impacts. Coordinate with technical teams, project managers, service owners, vendors, and business stakeholders throughout the change lifecycle. Monitor change implementation and ensure records are updated with appropriate closure details and evidence. Track failed, backed-out, emergency, and unauthorized changes, and support follow-up reviews where required. Prepare operational dashboards covering change success rate, compliance, backlog, and change-related incidents. Support audit requirements and identify opportunities to improve process compliance and change quality.
Key Responsibilities
Roles and Responsibilities Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented. Coordinate Normal, Standard, and Emergency Changes in line with the agreed ITIL Change Management process. Support Change Advisory Board (CAB) and Emergency CAB meetings by preparing agendas, reviewing changes, recording decisions, and tracking actions. Maintain the change calendar and identify scheduling conflicts, dependencies, blackout periods, and potential service impacts. Coordinate with technical teams, project managers, service owners, vendors, and business stakeholders throughout the change lifecycle. Monitor change implementation and ensure records are updated with appropriate closure details and evidence. Track failed, backed-out, emergency, and unauthorized changes, and support follow-up reviews where required. Prepare operational dashboards covering change success rate, compliance, backlog, and change-related incidents. Support audit requirements and identify opportunities to improve process compliance and change quality.
Skill Requirements
Roles and Responsibilities Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented. Coordinate Normal, Standard, and Emergency Changes in line with the agreed ITIL Change Management process. Support Change Advisory Board (CAB) and Emergency CAB meetings by preparing agendas, reviewing changes, recording decisions, and tracking actions. Maintain the change calendar and identify scheduling conflicts, dependencies, blackout periods, and potential service impacts. Coordinate with technical teams, project managers, service owners, vendors, and business stakeholders throughout the change lifecycle. Monitor change implementation and ensure records are updated with appropriate closure details and evidence. Track failed, backed-out, emergency, and unauthorized changes, and support follow-up reviews where required. Prepare operational dashboards covering change success rate, compliance, backlog, and change-related incidents. Support audit requirements and identify opportunities to improve process compliance and change quality.
Other Requirements
Roles and Responsibilities Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented. Coordinate Normal, Standard, and Emergency Changes in line with the agreed ITIL Change Management process. Support Change Advisory Board (CAB) and Emergency CAB meetings by preparing agendas, reviewing changes, recording decisions, and tracking actions. Maintain the change calendar and identify scheduling conflicts, dependencies, blackout periods, and potential service impacts. Coordinate with technical teams, project managers, service owners, vendors, and business stakeholders throughout the change lifecycle. Monitor change implementation and ensure records are updated with appropriate closure details and evidence. Track failed, backed-out, emergency, and unauthorized changes, and support follow-up reviews where required. Prepare operational dashboards covering change success rate, compliance, backlog, and change-related incidents. Support audit requirements and identify opportunities to improve process compliance and change quality.