SeniorAdministrator - CitrixVirtualDesktopsEssentials
India
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Job Description
SeniorAdministrator - CitrixVirtualDesktopsEssentials
Nagpur, Maharashtra

Job Summary

Provide advanced technical support for Citrix VDI infrastructure, handling escalations, troubleshooting complex issues, and ensuring high system availability

Key Responsibilities

Key Responsibilities\\\\r\\\\n\\\\r\\\\nHandle L2 escalations from L1 and act as technical resolution owner\\\\r\\\\nTroubleshoot:\\\\r\\\\n\\\\r\\\\nSession connectivity failures\\\\r\\\\nApplication launch issues\\\\r\\\\nPerformance degradation in VDI environment [Attachment...4 - 052026 | Word]\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPerform root cause analysis (RCA) and implement preventive fixes [Attachment...4 - 052026 | Word]\\\\r\\\\nSupport:\\\\r\\\\n\\\\r\\\\nCitrix Virtual Apps / XenApp / VDI infrastructure\\\\r\\\\nUser profile, policies, and access-related issues\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork on incident, problem, and change management\\\\r\\\\nCoordinate with L3 / Infra teams for major incidents\\\\r\\\\nEnsure SLA adherence and ticket quality\\\\r\\\\nParticipate in shift-based (16x5 / 24x7) operations

Skill Requirements

Maintain documentation, KB articles, and SOPs\\\\r\\\\n\\\\r\\\\nAdditional L2 Expectations (from hiring patterns)\\\\r\\\\n\\\\r\\\\nHandle VPN, network, and remote access issues\\\\r\\\\nPerform advanced troubleshooting across EUC & VDI stack [🚨 Looking...g L2 resou | Viva Engage]\\\\r\\\\nSupport onboarding, provisioning, and endpoint readiness [🚨 Looking...g L2 resou | Viva Engage]\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nRequired Skills\\\\r\\\\n\\\\r\\\\nStrong hands-on experience in:

Other Requirements

nCitrix Virtual Apps & Desktops (XenApp / XenDesktop)\\\\r\\\\nVDI troubleshooting (session, performance, connectivity)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nKnowledge of:\\\\r\\\\n\\\\r\\\\nActive Directory & Group Policies\\\\r\\\\nWindows OS (desktop/server)\\\\r\\\\nNetworking basics (DNS, VPN, latency issues)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nITIL knowledge (Incident / Problem / Change Mgmt)\\\\r\\\\nExperience with ITSM tools (ServiceNow, etc.)\\\\r\\\\n\\\\r\\\\nTypical Experience\\\\r\\\\n\\\\r\\\\n6–8 years\\\\r\\\\nPrior experience in VDI / EUC / Citrix environment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.