Job Summary

Technical Specialist – DLP
A seasoned DLP specialist with 7–8 years of experience in Symantec DLP and CASB operations, responsible for end‑to‑end administration, policy design, monitoring, incident response, and regular reporting across endpoints and cloud platforms.
Drives risk identification, data loss prevention, upgrades, and integrations while ensuring timely escalation handling, fraud detection, and actionable insights through offender and UBA reports.

· Minimum 3 years' experience in Symantec DLP Administration Operations and Implementation

· Ability to identify Risk threats and compile that as DLP Policies.

· Symantec DLP Certified is Preferred

· Administration of the Endpoint DLP which includes fine-tuning existing policies, minor upgrading and critical patching, bug fix.

· Monitor and analyses alerts generated by DLP endpoint.

· Past 24 hours data loss report emails for the top 5 offenders/violators.

· Respond to escalations by the Incident Response Team

· Discovery of Fraudulent suspicious or unauthorized/anomalous events based on defined policies set.

· Product Version upgradation and migration excluding architectural changes.

· Administration of the solution which includes fine-tuning existing policies, minor upgrading and critical patching, bug fix.

· Monitor and analyze alerts generated by CASB UBA and DLP

· Past 24 hours Box data loss report emails for the top 5 offenders.

· Past 24 hours G-Drive and Slack data loss report emails for the top 5 offenders.

· Past 24 hours G-Mail data loss report emails for the top 5 offenders.

· Past 24 hours UBA report emails for the top 5 offenders

· Minor Code Version upgradation and migration excluding architectural changes.

· Policy & Category design, validation and clean up

· Any new Integrations will be handled case by case depending on the requirement.

Key Responsibilities

Manage DLP operations

1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Zscaler And Palo Alto Environments To Maintain Operational Excellence. 
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Zscaler Dlp, Casb, And Sse.
3. Contribute To Knowledge Base Management By Documenting Solutions, Creating Training Materials, And Mentoring New Team Members To Foster A Culture Of Continuous Learning.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Bolster The Organization'S Security Posture.
5. Enhance Customer Experience And Improve Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions, And Addressing Reopened Cases While Proactively Mitigating Security Threats.

Skill Requirements

Semantic Endpoint Protection

1. Proficiency In Zscaler, Palo Alto, And Related Security Technologies. 
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
3. Excellent Communication Skills For Effective Knowledge Transfer And Customer Interaction.
4. Familiarity With Incident Management Processes And Ticketing Systems.

Other Requirements

Cloud SOC