Job Summary

The Sr. Security Pre-Sales Administrator plays a crucial role in ensuring exceptional customer support and operational efficiency. This position emphasizes advanced technical expertise in security pre-sales and governance, risk, and compliance (GRC) to troubleshoot complex incidents, analyze root causes, and implement robust solutions. The role significantly impacts customer satisfaction and contributes to the organization’s security posture.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Implementing Company Policies In Security Pre-Sales Operations.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Security Pre-Sales.
4. Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas) By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Reopened Cases, While Proactively Mitigating Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Security Pre-Sales Processes And Governance, Risk, And Compliance (Grc) Methodologies.
2. Strong Analytical And Troubleshooting Skills In Handling Complex Incidents.
3. Proficiency In Knowledge Management And Training Delivery.
4. Excellent Communication Skills To Foster Collaboration Across Teams And Ensure Customer Satisfaction.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Itil Foundation