Job Summary

The Senior Disaster Recovery Administrator plays a critical role in ensuring the organization's resilience by managing disaster recovery exercises and business continuity planning. This position is responsible for providing advanced technical support, conducting root cause analyses, and implementing effective solutions to enhance operational stability and customer satisfaction.

Key Responsibilities

1. Coordinate And Execute Disaster Recovery Exercises Using Bcp Frameworks, Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Conducting Thorough Root Cause Analyses And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Manage And Update Knowledge Bases And Documentation, Facilitating Training And Coaching For New Analysts To Enhance Team Capabilities And Knowledge Retention.
4. Resolve Complex Support Tickets Within Established Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.

Skill Requirements

1. Strong Understanding Of Disaster Recovery Exercise Coordination And Bcp Exercise Management.
2. Proficiency In Disaster Recovery Technologies And Strategies, With The Ability To Apply Them To Real-World Scenarios.
3. Excellent Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis And Solution Implementation.
4. Solid Communication Skills, Enabling Effective Collaboration With Cross-Functional Teams And Clear Documentation Of Processes.

Other Requirements

1. Itil Certification Is Optional But Valuable.
2. Certifications In Disaster Recovery Planning (E.G., Cbcp, Abcp) Are Recommended