Job Summary

The Senior Administrator in Support & Operations plays a critical role in providing advanced technical support and ensuring operational excellence. This position focuses on troubleshooting, root cause analysis, and implementing effective solutions to enhance customer satisfaction and uphold security standards.

Key Responsibilities

1. Provide Advanced Technical Support By Analyzing And Troubleshooting Complex Incidents Related To Etl Processes And Data Lake Operations, Ensuring Swift Resolution And Adherence To Quality Standards.
2. Conduct Root Cause Analysis For Escalated Issues, Implementing Solutions To Address Technical And Security Challenges Within Aws Core Services And Aws Rds Environments.
3. Collaborate With Cross-Functional Teams To Manage Data Pipelines Effectively, Ensuring Seamless Integration And Performance Optimization Across Platforms.
4. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, And Training New Team Members On Etl Tools And Aws Analytics Services.
5. Resolve Complex Support Tickets In Alignment With Agreed Slas, Ensuring A Positive Customer Experience And Maintaining High Levels Of Customer Satisfaction (Csat) Through Effective First Call Resolution Strategies.

Skill Requirements

1. In-Depth Knowledge Of Etl Processes And Data Lake Architecture.
2. Proficiency In Aws Core Services, Aws Rds, And Aws Analytics.
3. Strong Troubleshooting And Root Cause Analysis Skills For Technical Incidents.
4. Excellent Communication And Collaboration Abilities To Work With Cross-Functional Teams.
5. Familiarity With Security Best Practices And Compliance Standards In Support Operations.

Other Requirements

1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Aws Certified Data Analytics � Specialty (Optional But Valuable)