Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering high-quality technical support and operational excellence in High Performance Computing environments. This position focuses on troubleshooting complex issues, performing root cause analysis, and ensuring customer satisfaction by maintaining robust service delivery and security measures.

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Netapp And Redhat Linux To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Technical And Security Issues.
2. Collaborate With Cross-Functional Teams To Resolve Complex Support Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
3. Lead Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Delivering Exceptional Customer Service And Support.
5. Drive Positive Customer Experience And Satisfaction Through First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Proactively Addressing Potential Security Threats.

Skill Requirements

1. Advanced Proficiency In Netapp Storage Solutions And Management.
2. Solid Understanding Of Redhat Linux Administration And Configuration.
3. Experience With High Performance Computing Frameworks And Environments.
4. Familiarity With Load Sharing Facility For Job Scheduling And Resource Management.
5. Knowledge Of Azure Cloud Services And Operational Management.

Other Requirements

1. Optional But Valuable Certifications: Netapp Certified Data Administrator (Ncda), Red Hat Certified System Administrator (Rhcsa), Azure Administrator Associate