SeniorAdministrator - IAM Operations
India
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Job Description
SeniorAdministrator - IAM Operations
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Sr IAM Operations Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Identity and Access Management domain. This position is pivotal in ensuring the integrity and security of identity management systems, particularly through the effective use of CyberArk PAM technologies. The administrator will focus on troubleshooting complex incidents, performing root cause analysis, and implementing strategic solutions to enhance customer satisfaction and operational efficiency.

 

Job Title: PRA Engineer Department: Identity and Access Management (IAM) Sub-Domain: Beyond Trust PRA Location: Brazil Bands: 1 x 3.1 and 2 x 2.3 Job Summary The PRA Engineer is responsible for implementing, managing, and maintaining BeyondTrust Privileged Remote Access (PRA) solutions to ensure secure and compliant privileged access across enterprise systems. This role supports operational health checks, troubleshooting, and continuous improvement of PAM processes in alignment with organizational security standards. Key Responsibilities · Configure, deploy, and maintain BeyondTrust PRA platform for secure remote access. · Monitor and manage privileged sessions to prevent unauthorized access. · Perform regular health checks, patching, and system maintenance for PRA components. · Troubleshoot issues related to PRA connectivity, authentication, and session management. · Collaborate with IAM and security teams to enforce compliance with access policies. · Document operational procedures, SOPs, and ensure adherence to SLAs. · Support audits and provide evidence for regulatory compliance. Required Skills & Qualifications · Strong understanding of Identity and Access Management (IAM) principles. · Hands-on experience with BeyondTrust PRA or similar PAM tools. · Knowledge of security protocols (SSL/TLS, MFA, VPN) and operational best practices. · Familiarity with Windows/Linux administration and networking fundamentals. · Excellent troubleshooting and problem-solving skills.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing And Enforcing Company Policies In Iam Operations And Cyberark Pam Management.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Utilizing Cyberark Pam Tools To Perform Root Cause Analysis And Implement Effective Resolutions To Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And A Robust Security Posture.
5. Ensure A Positive Customer Experience And High Csat Scores Through First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases, While Proactively Mitigating Security Threats.

Job Title: PRA Engineer Department: Identity and Access Management (IAM) Sub-Domain: Beyond Trust PRA Location: Brazil Bands: 1 x 3.1 and 2 x 2.3 Job Summary The PRA Engineer is responsible for implementing, managing, and maintaining BeyondTrust Privileged Remote Access (PRA) solutions to ensure secure and compliant privileged access across enterprise systems. This role supports operational health checks, troubleshooting, and continuous improvement of PAM processes in alignment with organizational security standards. Key Responsibilities · Configure, deploy, and maintain BeyondTrust PRA platform for secure remote access. · Monitor and manage privileged sessions to prevent unauthorized access. · Perform regular health checks, patching, and system maintenance for PRA components. · Troubleshoot issues related to PRA connectivity, authentication, and session management. · Collaborate with IAM and security teams to enforce compliance with access policies. · Document operational procedures, SOPs, and ensure adherence to SLAs. · Support audits and provide evidence for regulatory compliance. Required Skills & Qualifications · Strong understanding of Identity and Access Management (IAM) principles. · Hands-on experience with BeyondTrust PRA or similar PAM tools. · Knowledge of security protocols (SSL/TLS, MFA, VPN) and operational best practices. · Familiarity with Windows/Linux administration and networking fundamentals. · Excellent troubleshooting and problem-solving skills.

Skill Requirements

1. In-Depth Knowledge Of Iam Operations And Cyberark Pam Tools, Including Vault, Pvwa, Cpm, And Psm.
2. Solid Troubleshooting Skills With A Strong Understanding Of Identity Management And Security Frameworks.
3. Proficiency In Performing Root Cause Analysis And Implementing Effective Solutions In A Timely Manner.
4. Strong Collaboration Skills To Work Effectively With Cross-Functional Teams In A Fast-Paced Environment.
5. Excellent Communication Skills To Ensure Clear And Effective Interaction With Customers And Team Members.

Job Title: PRA Engineer Department: Identity and Access Management (IAM) Sub-Domain: Beyond Trust PRA Location: Brazil Bands: 1 x 3.1 and 2 x 2.3 Job Summary The PRA Engineer is responsible for implementing, managing, and maintaining BeyondTrust Privileged Remote Access (PRA) solutions to ensure secure and compliant privileged access across enterprise systems. This role supports operational health checks, troubleshooting, and continuous improvement of PAM processes in alignment with organizational security standards. Key Responsibilities · Configure, deploy, and maintain BeyondTrust PRA platform for secure remote access. · Monitor and manage privileged sessions to prevent unauthorized access. · Perform regular health checks, patching, and system maintenance for PRA components. · Troubleshoot issues related to PRA connectivity, authentication, and session management. · Collaborate with IAM and security teams to enforce compliance with access policies. · Document operational procedures, SOPs, and ensure adherence to SLAs. · Support audits and provide evidence for regulatory compliance. Required Skills & Qualifications · Strong understanding of Identity and Access Management (IAM) principles. · Hands-on experience with BeyondTrust PRA or similar PAM tools. · Knowledge of security protocols (SSL/TLS, MFA, VPN) and operational best practices. · Familiarity with Windows/Linux administration and networking fundamentals. · Excellent troubleshooting and problem-solving skills.

Other Requirements

1. Optional But Valuable Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp), Or Related Iam Certifications

Job Title: PRA Engineer Department: Identity and Access Management (IAM) Sub-Domain: Beyond Trust PRA Location: Brazil Bands: 1 x 3.1 and 2 x 2.3 Job Summary The PRA Engineer is responsible for implementing, managing, and maintaining BeyondTrust Privileged Remote Access (PRA) solutions to ensure secure and compliant privileged access across enterprise systems. This role supports operational health checks, troubleshooting, and continuous improvement of PAM processes in alignment with organizational security standards. Key Responsibilities · Configure, deploy, and maintain BeyondTrust PRA platform for secure remote access. · Monitor and manage privileged sessions to prevent unauthorized access. · Perform regular health checks, patching, and system maintenance for PRA components. · Troubleshoot issues related to PRA connectivity, authentication, and session management. · Collaborate with IAM and security teams to enforce compliance with access policies. · Document operational procedures, SOPs, and ensure adherence to SLAs. · Support audits and provide evidence for regulatory compliance. Required Skills & Qualifications · Strong understanding of Identity and Access Management (IAM) principles. · Hands-on experience with BeyondTrust PRA or similar PAM tools. · Knowledge of security protocols (SSL/TLS, MFA, VPN) and operational best practices. · Familiarity with Windows/Linux administration and networking fundamentals. · Excellent troubleshooting and problem-solving skills.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.