Job Summary

The Sr IAM Operations Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Identity and Access Management domain. This position is pivotal in ensuring the integrity and security of identity management systems, particularly through the effective use of CyberArk PAM technologies. The administrator will focus on troubleshooting complex incidents, performing root cause analysis, and implementing strategic solutions to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing And Enforcing Company Policies In Iam Operations And Cyberark Pam Management.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Utilizing Cyberark Pam Tools To Perform Root Cause Analysis And Implement Effective Resolutions To Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And A Robust Security Posture.
5. Ensure A Positive Customer Experience And High Csat Scores Through First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases, While Proactively Mitigating Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Iam Operations And Cyberark Pam Tools, Including Vault, Pvwa, Cpm, And Psm.
2. Solid Troubleshooting Skills With A Strong Understanding Of Identity Management And Security Frameworks.
3. Proficiency In Performing Root Cause Analysis And Implementing Effective Solutions In A Timely Manner.
4. Strong Collaboration Skills To Work Effectively With Cross-Functional Teams In A Fast-Paced Environment.
5. Excellent Communication Skills To Ensure Clear And Effective Interaction With Customers And Team Members.

Other Requirements

1. Optional But Valuable Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp), Or Related Iam Certifications