SeniorAdministrator - IT Operations Management, RESTful API, Angular
India
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Job Description
SeniorAdministrator - IT Operations Management, RESTful API, Angular
Bengaluru, Karnataka

Job Summary

ServiceNow ITSM Developer Key Responsibilities Platform & App Development • Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request. • Build and enhance catalog items, record producers, order guides, and workflows. • Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components. • Configure Virtual Agent topics, conversation flows, and backend integrations. • Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs. Integrations & Automation • Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports. • Automate platform processes through scripting, orchestration, and workflow optimization. Required Skills & Experience Technical Skills • 7–10+ years of hands-on ServiceNow development experience. • Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder. • Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal. • Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

Key Responsibilities

ServiceNow ITSM Developer Key Responsibilities Platform & App Development • Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request. • Build and enhance catalog items, record producers, order guides, and workflows. • Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components. • Configure Virtual Agent topics, conversation flows, and backend integrations. • Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs. Integrations & Automation • Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports. • Automate platform processes through scripting, orchestration, and workflow optimization. Required Skills & Experience Technical Skills • 7–10+ years of hands-on ServiceNow development experience. • Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder. • Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal. • Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

Skill Requirements

ServiceNow ITSM Developer Key Responsibilities Platform & App Development • Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request. • Build and enhance catalog items, record producers, order guides, and workflows. • Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components. • Configure Virtual Agent topics, conversation flows, and backend integrations. • Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs. Integrations & Automation • Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports. • Automate platform processes through scripting, orchestration, and workflow optimization. Required Skills & Experience Technical Skills • 7–10+ years of hands-on ServiceNow development experience. • Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder. • Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal. • Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

Other Requirements

ServiceNow ITSM Developer Key Responsibilities Platform & App Development • Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request. • Build and enhance catalog items, record producers, order guides, and workflows. • Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components. • Configure Virtual Agent topics, conversation flows, and backend integrations. • Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs. Integrations & Automation • Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports. • Automate platform processes through scripting, orchestration, and workflow optimization. Required Skills & Experience Technical Skills • 7–10+ years of hands-on ServiceNow development experience. • Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder. • Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal. • Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.