SeniorAdministrator - IT Operations Management, RESTful API, Angular
India
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Job Description
SeniorAdministrator - IT Operations Management, RESTful API, Angular
Pune, Maharashtra

Job Summary

Job Summary : Keywords: ServiceNow, ITSM, ITOM, CMDB, Discovery, Service Mapping, Event Management, Service Catalog, Service Request Management, IntegrationHub, MID Server, REST APIs, SOAP APIs, Flow Designer, JavaScript, ITIL, CSA certification Description: Senior ServiceNow consultant role focused on designing, implementing, optimizing, and integrating ITSM and ITOM solutions across hybrid enterprise environments. The role requires deep hands-on platform experience, CMDB governance, discovery/integration capability, stakeholder-facing delivery, and ServiceNow Certified System.Job Responsibilities : Description: Senior ServiceNow consultant role focused on designing, implementing, optimizing, and integrating ITSM and ITOM solutions across hybrid enterprise environments. The role requires deep hands-on platform experience, CMDB governance, discovery/integration capability, stakeholder-facing delivery, and ServiceNow Certified System.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest/Soap Api Management To Ensure Compliance And Operational Efficiency.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.
3. Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For New Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

Skill Requirement : Keywords: ServiceNow, ITSM, ITOM, CMDB, Discovery, Service Mapping, Event Management, Service Catalog, Service Request Management, IntegrationHub, MID Server, REST APIs, SOAP APIs, Flow Designer, JavaScript, ITIL, CSA certification.

Other Requirements

Other Requirement : Customer face with highly competent consulting skills in ServiceNow ITSM and ITOM.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.