Job Summary

DEX Administrator

Key Responsibilities

The EUC Tools Administrator is responsible for the day-to-day administration, monitoring, and support of End User Computing (EUC) and Digital Employee Experience (DEX) platforms, with a primary focus on Nexthink and associated automation and self-healing tools. The role supports business-as-usual (BAU) operations by ensuring platform stability, accurate data collection, effective reporting, and timely issue resolution. The EUC Tools Administrator works closely with support teams, platform leads, and stakeholders to maintain a high-quality digital workplace experience for end users in a global enterprise environment. Provide BAU operational support and administration for EUC and DEX tools, including Nexthink, Conversational Chatbots, and Self-Heal solutions. Monitor platform health, alerts, and dashboards to proactively identify and address end-user experience issues. Execute and maintain Nexthink Remote Actions, automation scripts, and self-healing workflows as per defined standards. Support incident, problem, and change management activities by providing tool-based insights and technical data. Generate and distribute daily, weekly, and monthly reports from Nexthink and related tools, highlighting trends and improvement areas. Maintain platform configurations, access controls, and integrations under guidance from platform leads. Create, update, and maintain SOPs, operational runbooks, and technical documentation. Collaborate with service desk, EUC, and engineering teams to support issue resolution and service improvements. Assist during major incidents, outages, or degraded service scenarios by collecting and sharing relevant endpoint data. Ensure adherence to best operating practices, security guidelines, and organizational standards.

Skill Requirements

Hands-on experience administering EUC and DEX tools, preferably Nexthink. Working knowledge of Nexthink modules such as App Experience, Remote Actions, Amplify, and basic dashboards. Understanding of End User Computing concepts including Windows OS, application performance, and endpoint behavior. Basic scripting knowledge (PowerShell preferred) to support automation and troubleshooting activities. Experience with ITSM and ticketing tools such as ServiceNow. Ability to analyze monitoring data and translate it into actionable operational insights. Good documentation and reporting skills using Microsoft Excel, PowerPoint, and Word. Strong communication skills to interact effectively with technical teams and stakeholders.

Other Requirements

Experience in Enterprise IT Services, particularly within Digital Employee Experience (DEX), End User Computing (EUC), or Digital Workplace domains. Exposure to global, multi-vendor, enterprise-scale IT environments is preferred. Automation-driven and analytics-focused mindset with a strong customer-first approach. 2–4 years of relevant experience supporting EUC or monitoring tools such as Nexthink, SysTrack, or similar platforms. Preferred certifications: ITIL Foundation, Nexthink Administration, or equivalent. Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience. Willingness to work in shifts and provide on-call support as required.