SeniorAdministrator - Knowledge Mgmt
Poland
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Job Description
SeniorAdministrator - Knowledge Mgmt
Kraków, Małopolskie

Job Summary

Role Summary:

Owns knowledge and problem management to reduce incident volume and improve resolution efficiency via RCA, KEDB and shift-left.

Key Responsibilities

• Create/maintain KB articles; enforce templates and governance
• Perform trend analysis and identify recurring incidents
• Run RCA and maintain KEDB/known error records
• Drive permanent fixes and measure shift-left/self-service results

Skill Requirements

• Strong documentation and facilitation skills
• ITIL Knowledge & Problem Management
• Trend/RCA analysis; ITSM & KB tooling

Other Requirements

Experience 

5–8 years in KM / Problem Management / Service Desk
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.