Job Summary
candidates must have exposure to technical requirements analysis, planning, configuration\r\nmanagement and hands-on technical skills\r\n− previous experience on environments management is a must\r\n− technical knowledge and experience with most common OS platforms is required (linux/unix/windows)\r\n− understanding of complex IT infrastructure landscapes is helpful\r\n− knowledge of Temenos Transact and its underlying architecture is an advantage\r\n− knowledge on deployment tools such as octopus and gitlab is an advantage\r\n− experience with bug tracking and agile task management in Jira is mandatory\r\n− experience with HPSM/ServiceNow is an advantage\r\n− understanding of most common db-platforms (oracle/mssql) is an advantage.\r\n− ITIL certification is a must (Incident resolution, Problem Management etc.)\r\n− Ability to produce clear technical documentation and ensure effective knowledge transfer within teams\r\n− Proficient in English for cross-border collaboration
Key Responsibilities
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.
Skill Requirements
2. Strong Understanding Of Redhat Cluster Technologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Familiarity With It Service Management Frameworks And Processes.
5. Effective Communication Skills For Customer Interaction And Team Collaboration.
Other Requirements
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management