SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
India
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Job Description
SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
Chennai, Tamil Nadu

Job Summary

 We are seeking a highly skilled MTR & Digital Signage Support Engineer to support a global enterprise environment. This role focuses on delivering 24x7 L2/L3 support, operational excellence, proactive monitoring, and end-user experience optimization for Microsoft Teams Rooms and Appspace platforms.

Key Responsibilities

MTR Global Support Operations • Provide L2/L3 support for Microsoft Teams Rooms across global sites • Ensure 24x7 operational coverage with SLA/OLA adherence • Perform proactive health checks for critical rooms • Troubleshoot room accounts, AV peripherals, and Teams issues • Manage incidents, problems, and changes via ServiceNow • Coordinate with OEM vendors and Microsoft support Room Lifecycle & Governance • Support end-to-end onboarding and deployment of MTR rooms • Ensure SOP/SOW compliance • Manage licensing, and room mailbox configurations • Maintain inventory and documentation Proactive Monitoring & Improvement • Conduct regular health checks and service reviews • Implement automation and permanent fixes • Ensure audit readiness and zero-error operations Appspace Digital Signage Support • Manage Appspace platform and device onboarding • Publish and schedule content • Troubleshoot content and device issues • Ensure branding compliance Reporting & Stakeholder Management • Prepare operational reports and SLA metrics • Participate in governance calls • Engage stakeholders for critical issues

Skill Requirements

We are seeking a highly skilled MTR & Digital Signage Support Engineer to support a global enterprise environment. This role focuses on delivering 24x7 L2/L3 support, operational excellence, proactive monitoring, and end-user experience optimization for Microsoft Teams Rooms and Appspace platforms.

Other Requirements

We are seeking a highly skilled MTR & Digital Signage Support Engineer to support a global enterprise environment. This role focuses on delivering 24x7 L2/L3 support, operational excellence, proactive monitoring, and end-user experience optimization for Microsoft Teams Rooms and Appspace platforms.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.