Job Summary

 

PRIMARY RESPONSIBILITIES:

• 8+ years’ experience on Microsoft Teams with Enterprise Voice is must        
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams  
• Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations.
• Experience and Knowledge on hosting provider PSTN services.
• Experience and Knowledge  on 8x8 Unfiled communications.
• Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.               
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.                        
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.                              
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy                         
• Understanding of Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority    
• Onboard devices on MTR technologies such as Poly, Neat, Creston, Logitech, ensuring seamless integration and functionality.                        
• Knowledge on Windows, PowerShell & PowerShell Scripting                                  
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

Key Responsibilities

VC REQUIREMENT:

• Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Poly, Polycom, MS-Teams Live etc.)
• Solid administration and analytical skills focused on Office 365 and MS Teams
• Understanding of Cloud/hosting PSTN solution
• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes)
• Proven experience as a UC&C Engineer with expertise in Teams MTR devices (Poly, Neat, Creston, Logitech, etc.).
• Solid understanding of Unified Communications, Networks, and Teams.
• Demonstrated ability to convert customer problem statements into effective IT solutions.
• Experience in developing automation solutions using Azure Functions and PowerShell scripting.
• Hands-on experience in implementing call routes and voice plans for Teams voice.
• Familiarity with MTR technologies such as Poly, Neat, Creston, Logitech, and their integration processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Relevant certifications in Unified Communications or related fields are a plus.

Skill Requirements

ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:

• Webcasting and Live Event Support (>1k user )
• MS Teams – Live Events, MS Stream
• Video on Demand, eCDN , Conferencing Solutions

Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc

Other Requirements

1. Microsoft Certified: Teams Administrator Associate (Optional But Valuable).
2. Microsoft 365 Certified: Security Administrator Associate (Optional But Valuable)