SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
Ireland
Apply now
Job Description
SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
Others, Munster

Job Summary

As a Desktop Services Specialist, you will be responsible for delivering end-to-end technical support for computer systems, hardware, software, and Audio/Video (A/V) technologies. This role requires a strong customer-service mindset, technical expertise, and the ability to troubleshoot and resolve issues efficiently across distributed environments.You will support macOS and Windows devices, peripherals, conferencing systems, and collaboration tools. The role also includes diagnosing issues, implementing solutions, and ensuring smooth operation of all end-user technology, including A/V meeting experiences.

Key Responsibilities

  • Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
  • Provide technical assistance for macOS- and Windows-based hardware and software.
  • Install, configure, and upgrade operating systems, applications, and drivers.
  • Troubleshoot hardware, software, network, and peripheral-related issues.
  • Deploy and manage devices using MDM tools (e.g., JAMF, Intune).
  • Install, configure, and maintain desktops, laptops, mobile devices, and accessories.
  • Respond to support requests through phone, email, ticketing system, or in-person.
  • Document and track issues, resolutions, and recurring trends.
  • Train users on new software, systems, and productivity tools.
  • Maintain accurate asset inventory of hardware and software.
  • Ensure security and privacy compliance across endpoints.
  • Create and maintain user guides, FAQs, and knowledge base articles.
  • Provide hands-on support for conference rooms, meeting spaces, and virtual collaboration tools.
  • Set up, configure, and test A/V equipment including projectors, speakers, microphones, displays, cameras, and control panels.
  • Support platforms such as Microsoft Teams Rooms, Zoom Rooms, Webex, or similar.
  • Troubleshoot live meeting issues such as audio failure, video lag, device pairing, and connectivity problems.
  • Coordinate and support high-priority town halls, leadership broadcasts, and hybrid meetings.
  • Maintain and update A/V hardware inventory and room readiness.
  • Collaborate with vendors for A/V repairs, upgrades, and preventive maintenance.

Skill Requirements

  • Proven experience as a Desktop Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Solid understanding of A/V hardware components and troubleshooting.
  • Familiarity with conferencing technologies (Teams, Zoom, Webex, etc.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g., MCP, ACMT, ITIL, CTS for A/V) are a plus.

Other Requirements

1. Microsoft Certified: Teams Administrator Associate (Optional But Valuable).
2. Microsoft 365 Certified: Security Administrator Associate (Optional But Valuable)
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.